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    Real Frustrating Problems

    This is a discussion on Real Frustrating Problems within the Sky Router forums, part of the Sky Broadband help category; Ok, heres the story so far: Had SkyBB for 2 weeks tomorrow. For the first ~10 days, we had nothing ...

    1. #1
      Dual's Avatar
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      Real Frustrating Problems

      Ok, heres the story so far:
      Had SkyBB for 2 weeks tomorrow. For the first ~10 days, we had nothing but disconnecting problems, but from the stickies on the various sub forums around here, it was suppose to happen until day 11 when we should not turn the router off at all so the router and exchange and "talk" to each other. Day 11 comes, and for the first time, there was no problem at all, all day. A whole 24 hours online, and everything was going fine.
      However, Wednesday comes, and i come to use the internet when coming in from college, and its down with a Noise Margin of 1.6. Ok, so a quick reboot, and im back online. For 10 minutes. Within them 10 minutes, my noise margin drops from ~8 to about 3, which just totally isnt right. After some more reboots it works until i finish what im doing for the night.
      However; i come to use the internet today (Thursday), and i turn my PC on, and suprise, suprise, the internet is down with a noise margin in the 2-3 area. I do a quick reboot, but notice that my connection speed hasn't dropped, and it has sync'ed again at exactly the same speed. In the space of two hours, i rebooted around 15 times. Eventually it works, but come the evening, the noise margin is dropping very rapidly again. In the reboot space of 5 minutes, its dropping from 7 to 4. I reboot as usual, but the same happens, and my connection is not sync'ing at a lower speed.

      This has happened for about 4 hours now, and have rebooted just to get this message online. Heres my current connection status:

      System Up Time 00:20:03
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 0 0 0 0 0 00:00:00
      LAN 10M/100M 6688 15395 0 700 6105 00:20:01
      WLAN 11M/54M/108M 5815 5272 0 3229 625 00:19:51

      ADSL Link Downstream Upstream
      Connection Speed 5722 kbps 766 kbps
      Line Attenuation 49.0 db 30.8 db
      Noise Margin 5.3 db 10.9 db

      TY for any help. uPnP and 108mb auto "fixes" have already been done, and it is plugged into the master socket, with no desire to start messing with wires. Anything else that could be done to help would be real nice while waiting on the tech 3 guys to call.


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    3. #2
      Saturday's Avatar
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      What happened at 10 days is just a coincidence. You're on Max - there is no "training period".

      You have quite a poor line: it is long(ish) and noisy. Most noise tends to be created on the home side of the circuit i.e. your extension wiring etc.

      You're plugged into the master socket but that's doing nothing to isolate your internal wiring. Fit a filtered master faceplate. Takes 2 minutes and costs <15.

      It will almost certainly help. If you want to test it first then unscrew and pull away the bottom of your mastersocket. You'll see it is actually plugged into what's called the "test" socket. Plug your router into that and you're bypassing your internal circuit - just as though you had a filtered faceplate.

      I bet your connection speed will jump by at least 50% and connection drop outs will be far less.

      Sky can't help you. You're probably wasting your time and theirs.
      Last edited by Saturday; 20-10-06 at 12:40 AM.

    4. #3
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      The best Sky will be able to do for you is cap your line so that it is more stable.

    5. #4
      Saturday's Avatar
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      Yes they could do that but Dual's already at least 2meg slower than he/she should be. Knocking it down by another 2meg will make it half what it should be.

      Far better to try and fix the problem not mask it? That should be a last resort.

    6. #5
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      Yes that was my point, sorry I was not clearer

    7. #6
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      Thanks for the quick responses;
      At present, my parents are unwilling to pay out or do anything, seeing as its not their fault. I guess they will at most try unscrewing the master socket, and i will get back to you then

      Thanks for the help.

     

     

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