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    Speeds (again)

    This is a discussion on Speeds (again) within the Sky Router forums, part of the Sky Broadband help category; Hi, great site, so glad I found it when I got my kit last Friday and found that the pack ...

    1. #1
      slimserverbob's Avatar
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      Speeds (again)

      Hi, great site, so glad I found it when I got my kit last Friday and found that the pack contained zero setup information. A lot of my queries have been sorted by other posts but I am still puzzled by the anomaly in speeds I appear to get. The router stats consistently show my downstream speed at 7350-8024kbps. But, when I download files the speed is slooooow. I've just downloaded the routerstats files from the URL in another post at got a speed of 5.5kb/sec! I also downloaded some mp3s over the weekend and the speeds were ridiculously slow. I've had a wireless router set up (Vigor) for a few years now and broadband speeds from plusnet at 2MB were lightning in compasison. Any ideas? thanks PS I'm on the connect package until skybb reaches this area.


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    3. #2
      NewsreadeR's Avatar
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      Hi Slim - welcome

      Try putting the router wire into the master socket just to rule out wiring etc.

      If you dont know what the master socket is etc, post back and i will outline the steps etc




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      Hi newsy; by master socket I assume you're referring to phone socket? If so its connected, if you meant summit else pls advise. thanks

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      The master socket is the main one that comes into the house and normally looks like it is in 2 halves.

      If you unscrew the 2 screws on the front, you will be able to lift off the bottom face plate, behind that on the right hand side is the BT test socket.

      Plug your router in there if possible and try it that way. If the line is ok after you try that then it is more than likely a problem with extension wiring or similar.

      Doing the master socket test rules out faulty wiring in the house




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    6. #5
      Wheelie's Avatar
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      this is what you need to look for Thanks Kitz
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

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      Thanks wheelie, Tried that. first time got slight improvement to 22k/sec. Reran and dropped down to about 10 k/sec. Put the wire back in the standard socket and reran - got about 22 k/sec. Still way below i'd expect for a 1.5mb file.

    8. #7
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      It could be you have one of the problems a quite a few members have had and needed to have tier 3 call them to fix it so you may well have to call SkyBB TS and get them to send it to tier 3 to fix it.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     

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