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    Cannot connect wireless

    This is a discussion on Cannot connect wireless within the Sky Router forums, part of the Sky Broadband help category; I am doing this on behalf of my sister-in-law, so please bear with me! She had sky installed 2+months ago ...

    1. #1
      scouser_4_eva's Avatar
      scouser_4_eva is offline Sky User Member
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      Cannot connect wireless

      I am doing this on behalf of my sister-in-law, so please bear with me!

      She had sky installed 2+months ago and ever since has not been able to connect to the internet wirelessly, but can when wired through the ethernet cable. We have no tried 3 different laptops but none sucessful, its also unlikely to be the router as they sent anther router and this doesnt work either.

      we have been on the phone serveral times for an hr and a half, we no help whatsoever from sky and not even able to cancel the conract.

      i go into available internet connections and the sagem sky router cannot be found most of the time, on rare occassions its poped up in the available connections, so ive clicked on it, entered the network key and its not connected, its taken up through the troubleshooting problems which have not worked. when i have seen it come up it has a full signal (5 bars).

      any ideas?


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Cannot connect wireless

      Try changing the channel number on the router, try 13 as this should be less used.

      Also ensure you are entering the key correctly, you could just turn off the security to test it, if it works then you know you are inputting it wrong.

     

     

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