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    Some Useful Info & tools

    This is a discussion on Some Useful Info & tools within the Sky Router forums, part of the Sky Broadband help category; Some of this may be suitable for the FAQ I think... Firstly, if you are wanting to keep tabs on ...

    1. #1
      s00tie's Avatar
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      Some Useful Info & tools

      Some of this may be suitable for the FAQ I think...

      Firstly, if you are wanting to keep tabs on your router and see what it's up to, take a look at the router monitor software here:

      http://homepages.nildram.co.uk/~vwlo...rnet/files.htm

      As for SkyBB and some of the issues people are seeing, the following covers my experience and findings so far.

      I am on the Connect package, so this may only be relevant to that service.

      When you first connect, you get a 10 day training period at the exchange where basically the router and exchange have a 10 day long conversation during which time they agree what your line is capable of. During this time, your connection will NOT be reliable in the least. It's also recommended that during this time you force a reconnection daily (I've been using the router reboot option).

      Also, as well as the sync speed and noise margin, there is another factor at play here (almost the reason for me canning SkyBB). The exchange has an IP speed setting which adjusts itself automatically. This IP speed is around .5mbs less than your sync speed.

      If it sees you at a slower rate for 75mins without disconnection, it will drop your allowed IP rate, if it sees you at a higher speed for 3 days without disconnection, it will increase you to the new rate.

      Now spot the problem here?

      During the 10 day period, you are encouraged to reset the connection daily so you will never be connected for 3 days solid, yet if it sees you at a slower rate for 75mins, your speed will be reduced. In short, during the 10 day period, if you are following the recommendation and resetting, the only way for your IP speed to go is down.

      At the moment, my sync speed is about 4mbs, but due to me trying different things and being sync'd at around 2mbs for a couple of hours one night, my IP rate is currently 1.5mbs.

      You can see your sync speed by visiting the BT checker, but as you require your Sky username and the extraction of which is beyond this sites T's and C's I'm not going into that

      Without this knowledge, I would be blaming Sky for a poor service and it's not their fault.

      So, a sensible way to look at a new connection would be as follows:

      Day 1
      Activation
      Install the router monitor software so you can easily see what's happening with your connection.

      Days 1 - 10
      Reboot router daily
      Forget about stability, transfer speeds, latency

      Days 11 - 13
      Don't reboot router so your exchange IP speed can adjust to its fullest

      Day 14
      Carry out speed tests
      Enjoy your connection

      Of course, one main issue someone should really raise with Sky is that their 8 day cancellation period is inapropriate, you can't really guage your account properly until around day 14.

      I hope this information helps you the way it's helped me and prevented me from going through the hassle of cancelling what could end up being a truly great service.
      Last edited by s00tie; 02-10-06 at 11:58 AM.
      LanCraft - A UK World of Warcraft Community


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    3. #2
      Wheelie's Avatar
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      That link looks interesting thanks for that s00tie

      As for the training thats only for IP Stream MAX Adsl the Connect package

      LLU is rate adaptive and the Base, Mid and Max packages use this

      Moved and stickied
      Last edited by Wheelie; 02-10-06 at 12:57 PM.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    4. #3
      s00tie's Avatar
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      Nicely,

      Perhaps it would be worth translating IP Stream (Connect) and LLU (Max) into the relative Sky terms so users here are not confused?
      LanCraft - A UK World of Warcraft Community

    5. #4
      s00tie's Avatar
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      Also,

      I noticed this has been moved into the router forum, not convinced thats the most apropriate area, but your call I guess
      LanCraft - A UK World of Warcraft Community

    6. #5
      Wheelie's Avatar
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      Good idea edited and put it here as it has more to do with how the router handles the connection when connected.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    7. #6
      Sludd's Avatar
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      Hi - was following this as it seemed helpful in allowing me to make the best of my new Connect account, regarding the router setup procedure etc, for best speeds. I notice the last post suggests the thread has been moved, but where to?

    8. #7
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      Arrow

      Quote Originally Posted by s00tie View Post
      Some of this may be suitable for the FAQ I think...

      Firstly, if you are wanting to keep tabs on your router and see what it's up to, take a look at the router monitor software here:

      http://homepages.nildram.co.uk/~vwlo...rnet/files.htm

      As for SkyBB and some of the issues people are seeing, the following covers my experience and findings so far.

      I am on the Connect package, so this may only be relevant to that service.

      When you first connect, you get a 10 day training period at the exchange where basically the router and exchange have a 10 day long conversation during which time they agree what your line is capable of. During this time, your connection will NOT be reliable in the least. It's also recommended that during this time you force a reconnection daily (I've been using the router reboot option).

      Also, as well as the sync speed and noise margin, there is another factor at play here (almost the reason for me canning SkyBB). The exchange has an IP speed setting which adjusts itself automatically. This IP speed is around .5mbs less than your sync speed.

      If it sees you at a slower rate for 75mins without disconnection, it will drop your allowed IP rate, if it sees you at a higher speed for 3 days without disconnection, it will increase you to the new rate.

      Now spot the problem here?

      During the 10 day period, you are encouraged to reset the connection daily so you will never be connected for 3 days solid, yet if it sees you at a slower rate for 75mins, your speed will be reduced. In short, during the 10 day period, if you are following the recommendation and resetting, the only way for your IP speed to go is down.

      At the moment, my sync speed is about 4mbs, but due to me trying different things and being sync'd at around 2mbs for a couple of hours one night, my IP rate is currently 1.5mbs.

      You can see your sync speed by visiting the BT checker, but as you require your Sky username and the extraction of which is beyond this sites T's and C's I'm not going into that

      Without this knowledge, I would be blaming Sky for a poor service and it's not their fault.

      So, a sensible way to look at a new connection would be as follows:

      Day 1
      Activation
      Install the router monitor software so you can easily see what's happening with your connection.

      Days 1 - 10
      Reboot router daily
      Forget about stability, transfer speeds, latency

      Days 11 - 13
      Don't reboot router so your exchange IP speed can adjust to its fullest

      Day 14
      Carry out speed tests
      Enjoy your connection

      Of course, one main issue someone should really raise with Sky is that their 8 day cancellation period is inapropriate, you can't really guage your account properly until around day 14.

      I hope this information helps you the way it's helped me and prevented me from going through the hassle of cancelling what could end up being a truly great service.

      Can you please explain Activation day?
      I have been using SKY BB for a week - Sky tell my line was activated on 18th Sep and Pipex disconnected me on the 21st and then I had a problem with my BT line (could not call out). BT fixed my line on 26th and I finally connected to Sky BB on the same day. Do I take this day as the true activation date?? I would like to know so that I can find out which day I am on so that I follow your recommendation.

      Thanks

    9. #8
      Wheelie's Avatar
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      Welcome to the site BSKYB

      The process will have started on the 26th when your line went active with SkyBB.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

    10. #9
      BSKYB's Avatar
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      Arrow

      Quote Originally Posted by Wheelie View Post
      Welcome to the site BSKYB

      The process will have started on the 26th when your line went active with SkyBB.
      Many thanks for your prompt response.
      One final questions: I have been told that I can get up 8 mg BB with SKY in my area but have only been able to sync to 7000 - 7116. My snr is about 6 -7 db.
      Line Attenuation 40.5
      Thanks
      Last edited by BSKYB; 02-10-06 at 03:37 PM. Reason: attachment

    11. #10
      Wheelie's Avatar
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      Yes thats normal all ISP's will tell you up-to whatever, but you will never see that speed due to whats called connection overheads (I think thats the correct name) and also line conditions can also affect the speed you will be able to receive.

      If you want to do some light reading go have a look here http://www.farina1.com/bookmark/0000...7/00020260.HTM
      Last edited by Hornet; 02-10-06 at 07:33 PM. Reason: a spelling mistake :p
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     
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