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    Outstanding issues

    This is a discussion on Outstanding issues within the Sky Router forums, part of the Sky Broadband help category; Having gone through the same basic issues that everyone else has suffered from (UPnP, Wireless Auto 108, etc.), I am ...

    1. #1
      RichardH's Avatar
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      Outstanding issues

      Having gone through the same basic issues that everyone else has suffered from (UPnP, Wireless Auto 108, etc.), I am now left with two outstanding issues to sort out:

      (1) Internet drops completely after 3-4 days around 8pm-10pm
      (2) Wireless drops every so often - possibly due to geography of house but also related to a nearby wireless network that I always seem to detect at the same time the wireless goes flakey.

      I've been monitoring my stats for (1) over the last 4-5 days, and I have a Connection Speed of 4480kbps (downstream) and 768kbps (upstream), Line Attenuation of 40.0db and 23.0db (constant), and noise margins that go from 12.5db (downstream) to 5.9db (when the connection fails from 6.1db downwards).

      I'm approx. 1.75km from the exchange, so are the above Line Att figures normal for that distance?

      Secondly, before I tried the UPnP fix, Sky technical support capped the line at around 4.5-5Mb. Is it worth asking them to uncap it again? (They said the max (uncapped) that I'd get is 8Mb).

      I also noticed yesterday that my WAN had reset itself (stats reported that it had only been up for just over an hour, whilst LAN and WLAN were both at 98 hours). Any idea what might cause this?

      As for (2), I've ordered a WGXB102UK NetGear kit in the hope that the wireless dropping will be solved if the wireless is starting from the socket that is just two feet away form the desktop pc! I'll let people know if it does.

      Any suggestions gratefully received!


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    3. #2
      dingdong's Avatar
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      RE: Internet drops completely after 3-4 days around 8pm-10pm

      This is the worse time period for adsl and the most likely time for failure if your nm is not high enough.

      Wait and do a reboot at 9pm to get your nm around 8 if you can. You will then end up with a stable connection 24/7.

      As far as your neighbors are concered i too suffer from interference wirelessly, perhaps have a word with them and come to some agreement about channel usage.

    4. #3
      RichardH's Avatar
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      Thanks for the reply.

      Re:This is the worse time period for adsl and the most likely time for failure if your nm is not high enough.

      Up until now, the only time we've ever rebooted the box is when the Internet connection ceases to work (which is presumably whenever it hits 6.1db or below).

      Do you think it's also worth asking Sky to uncap again?

    5. #4
      dingdong's Avatar
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      If your connection is dropping uncapping will make it worse, unless it has been capped too high which is very unlikely.

      Post your stats it might give more info

    6. #5
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      mine's is dropping between 3 and 10 times an hour, and that is with a cap of 10mb
      Last edited by Wheelie; 02-10-06 at 02:41 PM. Reason: Please do not quote the preceding post.Please use QUOTE sparingly please use @User Name this helps keep the forum tidy thanks

    7. #6
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      Okay, stats have recently been as follows:

      28/9/06 @ 5:38pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 12.2 db (downstream) - 14.0 db (Upstream)

      28/9/06 @ 7:27pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 8.9 db (downstream) - 14.0 db (Upstream)

      28/9/06 @ 9:50pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 7.0 db (downstream) - 14.0 db (Upstream)

      29/9/06 @ 5:06pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 12.5 db (downstream) - 14.0 db (Upstream)

      29/9/06 @ 11:39pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 7.0 db (downstream) - 14.0 db (Upstream)

      30/9/06 @ 11:20am
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 12.3 db (downstream) - 14.0 db (Upstream)

      01/10/06 @ 5:50pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 10.3 db (downstream) - 14.0 db (Upstream)

      01/10/06 @ 10:15pm
      Connection Speed: 4096kbps (downstream) - 768kbps (Upstream)
      Line Attenuation: 40.0 db (downstream) - 23.0 db (Upstream)
      Noise Margin: 5.9 db (downstream) - 14.0 db (Upstream)

      As you can see, all statistics remain static except for the Downstream NM which gets worse in the evenings. Is it normal for most of them to remain unchanged?

      I was wondering about the capping simply because it was capped as a way of resolving my losing activity after 15 mins issue, which turned out to be the UPnP option on the router. I don't know that uncapping or capping to a higher speed would give me anything faster in general?

      None of the above stats involved a reboot until after the last one (5.9 db) because the internet connection was lost once it gets that low. I will try and reboot once it drops below 8 db if between 8pm - 10pm-ish and see if things improve.

      I was quite pleased to have it going for over 4 days without a reboot, but I don't really want to have to reboot it at all. I only had to reboot my previous Linksys box (with Eclipse ADSL) maybe 6 times in over 3.5 years!

    8. #7
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      The 10.15 one prbably means you will loose download speed due to high packets loss. You really need to force a reboot when it gets that low. Ideally, i'd do a reboot at about 10pm to get your nm up to about 8' ish - that should give you a stable connection throughout the day

      You will loose soemthing off your sysn speed though maybe 200k

    9. #8
      RichardH's Avatar
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      Thanks.

      Is this rebooting malarkey something that we are going to have to do ad nauseam, or will rebooting at NM (Downstream) <8db and letting it settle down eventually give us a stable ADSL connection without the need to reboot the router?

    10. #9
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      Once it is stable just leave it on all the time.

    11. #10
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      That's the ideal!

      Typically, last night it didn't drop below 8.6 db, although we weren't using it for very long so it might have dipped lower when we weren't online.

      Actually, I did notice last night (for the first time) that the Downstream Connection speed dropped to 38XX kbps for the first time since I've been monitoring things... that stat has been rock solid for the past 5-6 days until then.

     

     

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