Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 3 123 LastLast
    Results 1 to 10 of 30

    Sagem F@ST 2504 No Internet Connection

    This is a discussion on Sagem F@ST 2504 No Internet Connection within the Sky Router forums, part of the Sky Broadband help category; 4 weeks ago I got a New Unused Sagem F@ST2504 router to replace my old Netgear router. Every thing was ...

    1. #1
      johnp's Avatar
      johnp is offline Sky User Member
      Exchange: 01905
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Apr 2007
      Posts
      22
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sagem F@ST 2504 No Internet Connection

      4 weeks ago I got a New Unused Sagem F@ST2504 router to replace my old Netgear router. Every thing was okay until the other morning I turned the router on and the green internet light did not come on, and I could not connect to the internet. I tried resetting, rebooting but it made no difference. I reconnected my old Netgear and it connected to the internet.
      Has anyone got any ideas on this problem.

      Thanks.


    2. Advertisement
    3. #2
      lindley010's Avatar
      lindley010 is offline Sky User Member
      Exchange: 01302
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Mar 2010
      Posts
      183
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sagem F@ST 2504 No Internet Connection

      Does the internet light go orange? Does it stay orange, or does it go orange for a few seconds then turn back off?

      I experienced a similar issue with a D-link, for some reason the orange light would appear for a few seconds, then go off. however it worked fine with both of my sagem's.

      I recently tried the d-link again, it worked fine. did you replace all of your cables, including power pack and the grey adsl cable?

    4. #3
      johnp's Avatar
      johnp is offline Sky User Member
      Exchange: 01905
      Broadband ISP: Sky Broadband Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+ HD
      Join Date
      Apr 2007
      Posts
      22
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sagem F@ST 2504 No Internet Connection

      The orange internet light comes on and stays on, the cables are okay because they work with the Netgear router. I have not tried a different power pack as I do not have a spare.

    5. #4
      lindley010's Avatar
      lindley010 is offline Sky User Member
      Exchange: 01302
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Mar 2010
      Posts
      183
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sagem F@ST 2504 No Internet Connection

      You get a new one with the router. have you tried a hard reset? (holding the button in at the back of the router for over 10 seconds)

      unplug the adsl cables and plug them back in. go to 192.168.0.1 and see what it says when it tries to connect

      it may take up to 2 minutes for it to connect to the internet, so be patient.

    6. #5
      mickr's Avatar
      mickr is offline Sky User Member
      Exchange: Verwood
      Broadband ISP: Sky Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+
      Join Date
      Feb 2007
      Posts
      177
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sagem F@ST 2504 No Internet Connection

      I had the same problem this morning with netgear router ,tryed rebooting and pressing rest button no joy.borrowed a friends router to test connected first time.rang sky after alot of checks they are sending me new router.

      Mickr

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Sagem F@ST 2504 No Internet Connection

      4 weeks ago I got a New Unused Sagem F@ST2504 router to replace my old Netgear router
      Where did you get the router? If it was not from Sky it is possible its log in details have been banned. Sky have been a bit lax in banning routers issued to people who have left, it is possible they are now catching up.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sagem F@ST 2504 No Internet Connection

      I wonder if it is to do with the new FW being rolled out.

      If the serial number of the router is not on the update list, and so it does not get the new FW then maybe it blocks access to the net.

      Sky may have changed the way that Sagems log on and access the network now.

      I have read elsewhere someone saying that the WAN status has changed from PPPoA to Mer - But I am not sure if it was a Sagem router or not.




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    9. #8
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sagem F@ST 2504 No Internet Connection

      Quote Originally Posted by mickr View Post
      I had the same problem this morning with netgear router ,tryed rebooting and pressing rest button no joy.borrowed a friends router to test connected first time.rang sky after alot of checks they are sending me new router.

      Mickr
      Do you know what FW version it has Mick?




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    10. #9
      mickr's Avatar
      mickr is offline Sky User Member
      Exchange: Verwood
      Broadband ISP: Sky Unlimited
      Router: Sky Hub SR101
      Sky TV: Sky+
      Join Date
      Feb 2007
      Posts
      177
      Thanks
      0
      Thanked 1 Time in 1 Post

      Re: Sagem F@ST 2504 No Internet Connection

      My router was a black netgear version and the orange light just stays on. The one I borrowed was the black sagem one and it connected straight away.So i am hoping my mate will let me keep it until the new one arrives from sky.

      Mickr

    11. #10
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sagem F@ST 2504 No Internet Connection

      Mick can you go into the Sagem and see what FW it has?




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

     

     
    Page 1 of 3 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION