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    Unable to connect

    This is a discussion on Unable to connect within the Sky Router forums, part of the Sky Broadband help category; Hey guys, I am having a problem with my sky router as you can imagine. It's a Sagem F@st 2504. ...

    1. #1
      Chiblies's Avatar
      Chiblies is offline Sky User Member
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      Unable to connect

      Hey guys,

      I am having a problem with my sky router as you can imagine. It's a Sagem F@st 2504. I have had no problems with it up until now, it had been connected to my laptop wirelessly since I set it up.

      The other day I decided to set up my old desktop. Now my wireless network card recognises the router but cannot connect, I enter the network key and nothing happens. I have read the other posts in this section so I connected the router to the computer via Ethernet and it has made absolutely no difference.

      I am not exactly tech literate so any help will be greatly appreciated.


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    3. #2
      simonmpoulton's Avatar
      simonmpoulton is offline Sky User Member
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      Re: Unable to connect

      So it doesnt work via ethernet correct?
      If thats the case you need to check your IP address settings that they are set to obtain automatically.

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    4. #3
      Isitme's Avatar
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      Re: Unable to connect

      so I connected the router to the computer via Ethernet and it has made absolutely no difference.
      Do you mean you were also unable to connect with ethernet? If so that suggests a security problem. Try starting in Safe Mode with Networking, see if you can connect.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      Chiblies's Avatar
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      Re: Unable to connect

      Yes I was unable to connect with ethernet, I was suprised too. How do I go about getting to my IP address settings. I will try connecting through safe mode with networking and will report back with findings.

    6. #5
      Chiblies's Avatar
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      Re: Unable to connect

      Ok, Safe Mode with Networking didnt work either, I am just getting the same "cannot display" page as when I try in windows normally. I have no idea what to do now, almost at my wits end.

    7. #6
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      Re: Unable to connect

      What operating system? From the command line what happens when you do "ping 192.168.0.1"

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    8. #7
      Chiblies's Avatar
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      Re: Unable to connect

      I am on Windows XP, where do I enter the "ping 192.168.0.1"?

    9. #8
      Isitme's Avatar
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      Re: Unable to connect

      Check in the Device Manager that the network adapters appear and are properly installed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      Chiblies's Avatar
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      Re: Unable to connect

      The device manager says that everything is in working order. It then prompted me to re-enter the network key, which I did. This came up with "The network password needs to be 40 bits or 104 bits depending on your network configuration. This can be entered as 5 or 13 ascii characters or 10 or 26 hexademical characters".

      After checking the properties of the wireless connection:

      Network Authentication: Shared
      Data encryption: WEP
      The bit about the network key
      Key Index:1
      The Key is provided for me automatically (unchecked)

      Anything there that should be changed?

    11. #10
      Isitme's Avatar
      Isitme is online now Sky User Moderator
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      Re: Unable to connect

      The encryption is wrong, if you have not changed the default in the router it should be WPA not WEP. What service pack does your OS have? I am pretty sure it needs Sp2 to be able to handle WPA.

      You can get round this by lowering the router security, but first, what Sp?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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