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    Help - upload higher than (low) download speed

    This is a discussion on Help - upload higher than (low) download speed within the Sky Router forums, part of the Sky Broadband help category; In the past few weeks, I've noticed that my download speed, e.g. using YouTube, has got considerably slower than before. ...

    1. #1
      cityflier82's Avatar
      cityflier82 is offline Sky User Member
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      Help - upload higher than (low) download speed

      In the past few weeks, I've noticed that my download speed, e.g. using YouTube, has got considerably slower than before.

      My router status says my download speed is 384 kbps and upload is 542 kbps. The speed test on this website gives 328/388 kbps. I'm using the older white Sky router as the internet light on my black router continually flashes amber. Sky recently sent a replacement black router but that doesn't even power up.

      Looking at my account under My Sky, it says that I'm on Sky Broadband Everyday. When I purchased Sky Broadband, they estimated that the maximum download speed for my line was 3.0Mb.

      I also see this:

      Line connection testing completed on 16/06/2010
      Download Speed
      Your connection has been set to a download speed of up to 0.8Mb (768Kb)

      Upload Speed
      Your connection has been set to an upload speed of up to 0.6Mb (608Kb)

      Could this have something to do with my much lower speeds? Spoken to Sky TS, who suggest checking my filters and plugging my router directly into master socket. As I'm using a non-wireless desktop, would I have to move that to the master socket as well to see if my speed increases?

      Any help would be gratefully appreciated.


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    3. #2
      Postman Pat's Avatar
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      Re: Help - upload higher than (low) download speed

      Take Skys advice and plug your desktop directly into the master socket with the short ethernet cable provided. Take your stats from there and paste them back on here for further advice.


      How to test your ADSL in the Master Socket

    4. #3
      cityflier82's Avatar
      cityflier82 is offline Sky User Member
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      Re: Help - upload higher than (low) download speed

      Thanks, I'll try that. Should I just post the upload and download speeds from my Router Status here or do you want me to post additional stats from elsewhere?

    5. #4
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      Re: Help - upload higher than (low) download speed

      How to get your router statistics
      How to test your ADSL in the Master Socket
      A full set of stats from current location, master socket (and if possible test socket) would help.

    6. #5
      cityflier82's Avatar
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      Re: Help - upload higher than (low) download speed

      I haven't yet had a chance to test the router on my master socket, but I've already noticed a signifcant increase in my download speed from yesterday without doing anything, although the speed isn't as good as it used to be. This is after I've raised my slow speed issue with Sky BB TS who have also left me a voicemail msg requesting I contact them.

      The stats are:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10543 16116 0 230 3085 01:44:49
      LAN 100M/Full 200059 118517 0 4049 216 17:41:20
      WLAN 11M/54M 3051 0 0 4 0 17:41:07
      ADSL Link Downstream Upstream
      Connection Speed 1216 kbps 608 kbps
      Line Attenuation 54 db 31 db
      Noise Margin 9 db 10 db

      This compares to 384 kbps / 542 kbps yesterday. I'm wondering if the cap message I saw listed on My Sky has anything to do with this.

    7. #6
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      Re: Help - upload higher than (low) download speed

      Looks like they've increased the cap on those stats as your now up at 1.2mb/0.6mb.
      They should be able to push you up to 2mb and probably even more if you plug into the test socket with that attenuation.

      Pace SKY HD With Seagate Pipeline HD 2TB

     

     

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