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    Internet connection drops when phone rings

    This is a discussion on Internet connection drops when phone rings within the Sky Router forums, part of the Sky Broadband help category; Hi, Please could somebody advise on the following issue? Whenever the phone rings, the connection to the internet drops (router ...

    1. #1
      GaryK's Avatar
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      Internet connection drops when phone rings

      Hi,

      Please could somebody advise on the following issue?

      Whenever the phone rings, the connection to the internet drops (router to internet, not the wireless from computer to router).
      The router then re-connects to the internet - even if the phone is still in use.
      So, it seems that the phone ringing is causing the drop.

      My setup is as follows:
      Sky D-Link router (relatively new)

      - Main telephone socket has a new faceplate which has an extension wired in
      - Main socket has a filter plugged in
      - filter then has an extension cable plugged in which "hosts" Sky+ and telephone (Panasonic cordless with 2 handsets)
      - Wired extension (from back of main faceplate) goes to bedroom
      - extention socked has filter plugged in which "hosts" only the router
      - I wired in the extension myself (using the "proper tool"). I connected only the 2 blue/white wires to 2 and 5 - I didn't bother with wiring the Orange/White (3) connection (could this be the cause of the problem?)

      Thanks
      Gary


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Internet connection drops when phone rings

      Replace the filter and try again, this is the usual cause.

      Try the router directly into the test socket if you can, this will rule out any internal wiring issues.

    4. #3
      simonmpoulton's Avatar
      simonmpoulton is offline Sky User Member
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      Re: Internet connection drops when phone rings

      You've either got a faulty filter or something plugged in before a filter somewhere I suggest you recheck all your phones/phone connections to make sure that there is a filter as the first item off every telephone socket. Additionally replace all your filters.

      Pace SKY HD With Seagate Pipeline HD 2TB

     

     

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