This is a discussion on Idiots? within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by emrobin They shouldn't be advertising anything regarding Xbox Live if they're not going to ensure you can ...
- 07-03-10, 02:05 PM #11
- 07-03-10, 02:17 PM #12
If the OP is with Sky Connect, then his troubles are just starting. It is a pity he did not find this forum before joining, he would not have touched it with a bargepole. The general advice to Connect users is to get out as soon as you can.
- 07-03-10, 03:18 PM #13
My reference to updating firmware was that clearly it is possible, and it would only take a few minutes to compile a firmware from the router source code freely available from Netgear. I've already done this myself after playing with DD-WRT on some AP's around my home.
I am rather "old school" in this respect having began my career in technology using MS-DOS 3 and writing commercial industrial code in BASIC on a Zylog Z80 - interestingly, curise missiles still run on a Z80! - it is my sheer frustration with Sky's incompetence in terms of technical knowledge, understanding, and willingness to assist which made me start this thread.
Take the other ISP I have the business line with (Pipex, now sadly part of Talk Talk). I began my contract with them on ISDN dual-channel before DSL was available here. A free phone number was always available direct to them and they would examine any routing issues live whilst on the phone, analysing at the same time. Isn't that what one should expect from a technical support team? Instead (and forgive the derision here) we get monkeys reading prompts from a screen like they were in an Asian call-centre. Why can't we speak with the organ-grinders? That is a question only Sky can and probably will not answer.
- 07-03-10, 03:40 PM #14
Hi as you say old School did you read Sky`s T & Cs on the connect package being a Bt re-badged max product Sky.com - Sky Products>Broadband>Terms and Conditions then scroll down to SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY.
- 07-03-10, 04:03 PM #15
Yes I have read it (after the fact as mentioned earlier). I don't see what you're getting at though, yes it's a BT product but that's been the case with Openreach for too long already (though that situation is now changing).
- 07-03-10, 04:39 PM #16
Hi . What I am getting at is giving you some information on the Connect package which has Thousands of posts complaining. The Traffic Shaping from 5pm till Midnight and all weekend affects all connect Customers because the connect package is over subscribed useless for any type of gaming.There are many connect and ex connect Customers who have had speeds as low as 1kbps myself included and the Customer Service Team cannot do anything about it as long as Sky sales team keeps selling it.
(though that situation is now changing)
- 07-03-10, 05:07 PM #17
This is an ongoing issue I've had with BT for over a decade. I look out of my back windows across meadows to Madley Earth Station - BT's uplink to the rest of the world! They're finalising the process of moving all major comms from Goonhilly to here. Over the last 20 years it's changed from being 3 large dishes with the addition of around 20 more, plus a microwave tower and others on a distant ridge.
I feelinsulted looking out at this mass of technology and yet still only getting 2Mb over an undersized copper wire. I once even offered to buy a larger cable to lay in the duct but that also fell on deaf ears. But hey I'm going way off topic here
- 07-03-10, 05:42 PM #18
Hi the hardest to believe is someone living next door to an exchange and finding out that their Attenuation was 65db Bt had ran the cable the opposite side of the exchange out round the town and they had the last connection (pity Bt did not run both ways cutting down on the distance. There by having no Customers with an high Attenuation) hope your exchange does get upgraded soon. Welcome to SkyUser