Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    Non Sky Router

    This is a discussion on Non Sky Router within the Sky Router forums, part of the Sky Broadband help category; Please help, i am about to go mad and slit my throat due to sky. Basically sky has failed to ...

    1. #1
      martin.hobbs69's Avatar
      martin.hobbs69 is offline Sky User Member
      Exchange: 01304
      Broadband ISP: Sky Connect
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Mar 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Non Sky Router

      Please help, i am about to go mad and slit my throat due to sky. Basically sky has failed to send me my modem so that i can use there active broadband. And they have no idea when i will get it as its a clitch in there system (maybe 1 or 2 weeks) ARRRGGGGHHHH. What i am trying to do is use my old netgear router, i have accessed my router through 192.168.1.1 and logged in under my old suppliers name and password. My modem currently flashes red as the settings are not correct for sky (was with virgin) i have used the setup wizard which has detected the sky broadband and my light is now green, but it is asking me for my adsl username and password, i have spoke to sky and they dont have the information as my sky modem hasnt been connected to my phone line yet,( obviously as its stuck in there system) and there is nothing they can do until i have the modem. Please can anyone confirm if this is true?


    2. Advertisement
    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
      Exchange: LWWIL
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Now TV
      Join Date
      Apr 2007
      Location
      London
      Posts
      9,374
      Thanks
      3
      Thanked 122 Times in 121 Posts

      Re: Non Sky Router

      The login info is hard coded into your router, and Sky don't give out DSL logins as it's in the T&Cs you have to use the one Sky supply so in a nutshell you gotta wait
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      martin.hobbs69's Avatar
      martin.hobbs69 is offline Sky User Member
      Exchange: 01304
      Broadband ISP: Sky Connect
      Router: Non Sky Router
      Sky TV: Sky Basic
      Join Date
      Mar 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Non Sky Router

      oh bugger, so what happens if i want to use a different modem, are you saying sky stops this and have the monopoly and another service?

    5. #4
      AndyJG's Avatar
      AndyJG is offline Sky User Member
      Exchange: LWSHAR (South Harrow)
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Nov 2006
      Posts
      187
      Thanks
      0
      Thanked 14 Times in 14 Posts

      Re: Non Sky Router

      If you have signed up for Sky Connect as your profile says you might want to have a look at the various threads on here about how dire that service is before you go any further.

      Andy

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Non Sky Router

      As said, your username and password are coded by your router. Until you actually connect it, Sky do not have these details. When you receive your router you can obtain the username and password. Discussion on obtaining passwords etc is discouraged in this section, have a look in the Technical Help Section,-
      Technical help

      Good spot Andy, I endorse your comment.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      Coopes's Avatar
      Coopes is offline Sky User Member
      Exchange: Chesterfield
      Broadband ISP: Not on Sky
      Router: Sagem F@ST 2504
      Sky TV: Sky+
      Join Date
      Aug 2007
      Location
      Derbyshire
      Posts
      16
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Non Sky Router

      Hi I know my brother-in-law has been waiting over a month for his router.
      he is now thinking of cancelling Sky alltogether.
      Cheers

      Mark

      It's nice to be important, but it's more important to be nice

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION