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    DG834GT - lost both wired and wireless connections twice in past week

    This is a discussion on DG834GT - lost both wired and wireless connections twice in past week within the Sky Router forums, part of the Sky Broadband help category; Hi all, In the past week I have twice lost all connections to my router, both times a power off ...

    1. #1
      gregh's Avatar
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      DG834GT - lost both wired and wireless connections twice in past week

      Hi all,

      In the past week I have twice lost all connections to my router, both times a power off have been the only solution.

      I wonder if my router is on the way out, or can anyone else suggest a possible reason/fix?

      I am using

      Firmware Version V1.03.87 (CU3.04)

      Stats are:

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 8000
      Channel: FAST, Upstream rate = 798 Kbps, Downstream rate = 6663 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.9 14.6
      Attn(dB): 47.0 26.1
      Pwr(dBm): 19.3 12.6
      Max(Kbps): 7976 945
      Rate (Kbps): 6663 798
      Showtime Drop Reason: 8000
      Last Retrain Reason: 8000
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    3. #2
      Isitme's Avatar
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      What like are the rest of your stats? Are you showing a lot of errors?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      gregh's Avatar
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      These are all the other stats

      G.dmt framing
      K: 209(0) 12
      R: 14 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 59 14
      B: 208 11
      M: 1 16
      T: 1 7
      R: 14 16
      S: 0.9988 7.5981
      L: 1786 219
      D: 64 8
      Counters
      SF: 1455701 1476711
      SFErr: 364 180
      RS: 94620586 3838067
      RSCorr: 157791 54593
      RSUnCorr: 14895 0

      HEC: 316 1144
      OCD: 5 0
      LCD: 0 0
      Total Cells: 371317060 2911819148
      Data Cells: 6292608 205858859
      Drop Cells: 0
      Bit Errors: 0 84078

      ES: 77 50
      SES: 3 12
      UAS: 35 51660
      AS: 23629

      INP: 2.00 2.33
      PER: 16.23 16.62
      delay: 15.98 15.19
      OR: 32.03 9.62

      Bitswap: 7995 7

      Total time = 6 hours 34 min 38 sec
      SF = 1455701
      CRC = 364
      LOS = 0
      LOF = 0
      ES = 77
      Latest 1 day time = 6 hours 34 min 38 sec
      SF = 1455701
      CRC = 364
      LOS = 0
      LOF = 0
      ES = 77
      Latest 15 minutes time = 4 min 38 sec
      SF = 17178
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 55428
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55428
      CRC = 247
      LOS = 0
      LOF = 0
      ES = 16
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55489
      CRC = 9
      LOS = 0
      LOF = 0
      ES = 2
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55428
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 1
      Showtime Drop Reason: 8000
      Last Retrain Reason: 8000
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    5. #4
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      There are a few errors but I would not think there are enough to cause a problem. Take the stats again after you have been running 24 hrs, see if there is any increase in the rate.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      thanks, what areas am I looking for?

      These are the stats 24hrs later....

      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 8000
      Channel: FAST, Upstream rate = 798 Kbps, Downstream rate = 6663 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: U:ON /D:ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.3 14.7
      Attn(dB): 47.0 26.1
      Pwr(dBm): 19.9 12.6
      Max(Kbps): 7524 945
      Rate (Kbps): 6663 798
      G.dmt framing
      K: 209(0) 12
      R: 14 16
      S: 1 16
      D: 64 8
      ADSL2 framing
      MSGc: 59 14
      B: 208 11
      M: 1 16
      T: 1 7
      R: 14 16
      S: 0.9988 7.5981
      L: 1786 219
      D: 64 8
      Counters
      SF: 5592632 5673564
      SFErr: 615 180
      RS: 363521094 504080
      RSCorr: 1041104 54896
      RSUnCorr: 18900 0

      HEC: 521 1144
      OCD: 5 0
      LCD: 0 0
      Total Cells: 1426611241 3038357191
      Data Cells: 17543510 207595728
      Drop Cells: 0
      Bit Errors: 0 84078

      ES: 210 50
      SES: 3 12
      UAS: 35 51660
      AS: 90778

      INP: 2.00 2.33
      PER: 16.23 16.62
      delay: 15.98 15.19
      OR: 32.03 9.62

      Bitswap: 30331 13

      Total time = 1 days 1 hours 13 min 47 sec
      SF = 5592632
      CRC = 615
      LOS = 0
      LOF = 0
      ES = 210
      Latest 1 day time = 1 hours 13 min 47 sec
      SF = 272751
      CRC = 14
      LOS = 0
      LOF = 0
      ES = 10
      Latest 15 minutes time = 13 min 47 sec
      SF = 50979
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2
      Previous 15 minutes time = 15 min 0 sec
      SF = 55428
      CRC = 4
      LOS = 0
      LOF = 0
      ES = 2
      Previous 1 day time = 24 hours 0 sec
      SF = 5319881
      CRC = 601
      LOS = 0
      LOF = 0
      ES = 200
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 55427
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 55490
      CRC = 5
      LOS = 0
      LOF = 0
      ES = 4
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 55427
      CRC = 2
      LOS = 0
      LOF = 0
      ES = 2
      Showtime Drop Reason: 8000
      Last Retrain Reason: 8000
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    7. #6
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      There is nothing to worry about there. Routers do drop their connection from time to time for various reasons. It is possible BTO have been working on a line close to yours and have disturbed it causing it to drop. Unless it drops out frequently, several times a day, I would not worry about it.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      Inssider 2/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      gregh's Avatar
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      Thanks, but it's not the router dropping the ADSL connection, it is dropping all connections within the house, both wired and wireless, ie nothing can get to the router, so I have to power it off and on again.

      Dropping the ADSL connection I could cope with, but the router is in a place that's a PITA to get to in order to power off!

      It's been rock solid for months, then done this twice in the past week.....
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    9. #8
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      Re: DG834GT - lost both wired and wireless connections twice in past week

      I know it's not a solution but Maplin do a remote controlled power plug which is great as I have plugs that are a pain to get to.

      Remote Controlled Mains Sockets 5- Pack : Remote Controlled Sockets : Maplin

      they also do other makes / pack sizes etc.
      I'm a PC, and Windows 7 Backup saved my sanity when BitDefender imploded !!!

     

     

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