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    charging for out of warranty routers

    This is a discussion on charging for out of warranty routers within the Sky Router forums, part of the Sky Broadband help category; True, but obviously they can change the T&Cs - if you don't like them then it's a simple case of ...

    1. #11
      IWasNotTheEnemy's Avatar
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      Re: charging for out of warranty routers

      True, but obviously they can change the T&Cs - if you don't like them then it's a simple case of changing ISP. They have been losing a ton of money with pikeys selling their old router on eBay instead of sending them back in (and just sending them out willy nilly) but now they want to make some money back and people kick off...
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    3. #12
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      Re: charging for out of warranty routers

      Well if Sky actually managed the router delivery and returns properly then they wouldn't have this problem, it cannot be to hard to actually log how many routers each customer has received and then request the return of the faulty one and charge if it is not received.

      How many times have we seen on here routers being sent out when there was obviously no need and people saying that they had received 1, 2, or 3 at a time.

      Their poor management should not be passed across to us. I am not against them not wanting to replace routers FOC when out of warranty but they should ne be able to force you to use theirs and also be the only supplier of the equipment, that's just asking for us to be abused.

    4. #13
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      Re: charging for out of warranty routers

      Be or o2 don't have an issue with managing routers. If you don't return them, then you get billed 50. Simplez.

      Sky if they are going to enforce the "you cannot use your own router" then should supply routers for as long as you have Sky broadband. Then at the end if you leave, should make you send it back or you have to pay for it. It is Sky's problem, and they should have sorted a more efficient way of keeping track of them.




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      Re: charging for out of warranty routers

      Quote Originally Posted by IWasNotTheEnemy View Post
      True, but obviously they can change the T&Cs - if you don't like them then it's a simple case of changing ISP. They have been losing a ton of money with pikeys selling their old router on eBay instead of sending them back in (and just sending them out willy nilly) but now they want to make some money back and people kick off...
      I think Martin Brundel got into trouble for using that word on TV iirc




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    6. #15
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      Re: charging for out of warranty routers

      which word? pikey or willy?
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    7. #16
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      Re: charging for out of warranty routers

      I can say today I got a free router. I did have to spend 30 mins on the phone got passed to 4 departments. I was palmed off 3 timeseach time i was told no you have to pay and each time I asked for a MAC, got through to retention and again asked for a MAC then got told yes we can give you a free router. So dont give up and be prepared to vote with your feet. This site was a great thelp.
      Last edited by brimilne; 24-02-10 at 04:17 PM.

    8. #17
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      Re: charging for out of warranty routers

      I must have got in there a few days before they started to charge for replacement routers. Got mine a few days ago. There was no letter/ pre paid envelope in with it to say that i had to return the faulty one, which i was told there would be.

    9. #18
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      Re: charging for out of warranty routers

      Went into work today and sure enough, oow routers cost now. I haven't been fully briefed, so... had two router replacements today and sent them out for free. I can tell sky will be happy!

    10. #19
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      Re: charging for out of warranty routers

      What is the logic in not being able to use your own router?
      Peak usage speed test

    11. #20
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      Re: charging for out of warranty routers

      It will make customer support much easier, if you know what equipment the customer has you can train the CS staff accordingly.

      Considering all the different routers and setups that are out there, it's not a bad idea for the majority of customers but it is a pain for the more tech savy user who want's to do things their own way for various reasons.

     

     
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