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    Are Sky still supplying the DG934?

    This is a discussion on Are Sky still supplying the DG934? within the Sky Router forums, part of the Sky Broadband help category; I joined Sky Broadband some time ago, and had to leave fairly promptly due to issues with the DG934G (no ...

    1. #1
      Sebby's Avatar
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      Are Sky still supplying the DG934?

      I joined Sky Broadband some time ago, and had to leave fairly promptly due to issues with the DG934G (no AR7 router is good on my line - Conexant is solid as a rock). Sky weren't willing to give me a Sagem instead.

      Are they still supplying the DG934G? I'm thinking of moving broadband to Sky again, but only will if I can be certain I won't get the Netgear.

      Many thanks in advance.


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    3. #2
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      Re: Are Sky still supplying the DG934?

      i moved to sky broadband got it activated wednesday 3rd february and they sent me out the sagem router

    4. #3
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      Re: Are Sky still supplying the DG934?

      It's luck of the draw...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

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      Re: Are Sky still supplying the DG934?

      Thanks for the replies. It's so frustrating!

    6. #5
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      Re: Are Sky still supplying the DG934?

      You must be aware that hundreds, if not thousands, use their own router.

      Wha'ts wrong with BE, aren't they O2? Everyone raves about how good they are.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Are Sky still supplying the DG934?

      BE are great - I have not a complaint. I just fancy consolidating everything into one bill. I could use my own Netgear DG834Gv4, but would prefer to just use the Sky router. I may risk it again.

    8. #7
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      Lightbulb Re: Are Sky still supplying the DG934?

      Quote Originally Posted by Sebby View Post
      BE are great - I have not a complaint. I just fancy consolidating everything into one bill. I could use my own Netgear DG834Gv4, but would prefer to just use the Sky router. I may risk it again.
      If you email Customer Relations and explain why you had to cancel before, they may be able to sort it out for you ... at the very least, they should be able to get you escalated to a team who can order a router manually for you; this may also be luck of the draw - there was a rumour that Netgear no longer had a contract but there may still be several thousands of Netgear routers in their supply chain.

      Email Customer Relations from this link(click me), choose Sky Broadband Complaints and then Broadband Equipment Complaint.

      Good luck!

    9. #8
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      Re: Are Sky still supplying the DG934?

      Thank you very much. I will do that in advance of me ordering (I have already placed an order for Sky+HD and Sky Talk).

    10. #9
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      Re: Are Sky still supplying the DG934?

      A quick, but slightly unhelpful response from Sky:

      If you were to rejoin Sky Broadband, we would issue you with a new router. However, there is no method to guarantee that you would receive a specific model. It depends on what is available at the time of the order, and we cannot tell what routers are available at the distribution centre.
      Regarding your comments of an issue with the Netgear router, I did perform a search on the matter, and could find no definitive evidence that there is an issue. There is certainly speculation that this may be the case, however there is no official proof that this issue exists.

    11. #10
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      Re: Are Sky still supplying the DG934?

      Got the Sagem. Phew!

     

     
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