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    Orange light, Connection lost every day

    This is a discussion on Orange light, Connection lost every day within the Sky Router forums, part of the Sky Broadband help category; At least 3 times a day I lose connection to the internet, a few seonds later the letter "i" light ...

    1. #1
      laineyf's Avatar
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      Orange light, Connection lost every day

      At least 3 times a day I lose connection to the internet, a few seonds later the letter "i" light flashes orange then connection is restored 30 seconds later.

      We have a ps3 connected via a wire and 3 laptops wirelessly.

      No stats available when this happens. When good connection, stats are:

      NetGear DG834GT [Sky Firmware] V1-White

      System Up Time 00:27:00
      PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
      WANPPPoA5584742537046211976000:25:29
      LAN10M/100M245000148000:26:57
      WLAN11M/54M4274464578019124509300:26:49


      ADSL LinkDownstreamUpstream
      Connection Speed13307 kbps896 kbps
      Line Attenuation33.0 db17.6 db
      Noise Margin7.2 db8.5 db

      Any ideas please?
      Last edited by laineyf; 10-01-10 at 03:56 PM. Reason: more info


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    3. #2
      Andy17's Avatar
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      Re: Orange light, Connection lost every day

      Turn the router off at the wall and connect it to the test socket and run it from there to see if the problem keeps happening, if it does then it could be a router problem or exchange problem.

    4. #3
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      Re: Orange light, Connection lost every day

      You're losing sync to your exchange. We'll need a full rundown of how things are connected to each telephone socket in use, such as that you have microfilters in each telephone socket and whether you're using any extension cables.

      Also, if you plug into your test socket and monitor that if the connection drops whilst in the test socket (and also posting up those stats) would be helpful.

    5. #4
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      Re: Orange light, Connection lost every day

      mmm..thanks for info

    6. #5
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      Re: Orange light, Connection lost every day

      Thanks for your responses, Will give the test socket a go but I think it may be the master socket causing the problems. Realised that the problems only started when all the wires beind the TV were disturbed when cleaning there. Master socket is cracked and ancient so will robably need replacing.

      In answer to your questions we do have a microfilter which we got at the same time as the router approx 2-3 years ago. We have an extension cable with the sky box, ps3, router and TV plugged in to. We have had this set up from day one with no issues.

    7. #6
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      Re: Orange light, Connection lost every day

      We have an extension cable with the sky box, ps3, router and TV plugged in to
      Are these running through a filter?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
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      Re: Orange light, Connection lost every day

      router goes into filter then into master socket. Phoneline straight into master socket. Is this what you mean?

    9. #8
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      Re: Orange light, Connection lost every day

      Just found out that we have no test socket! It's ancient!

    10. #9
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      Re: Orange light, Connection lost every day

      Is the phone extension plugging into the same filter as the router? If it is try taking the stats with everything unplugged except the router.

      Just seen your last post, you may have to do some work on your wiring.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      laineyf's Avatar
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      Re: Orange light, Connection lost every day

      will do, thanks for your time.

     

     

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