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    What Royal Mail delivery method?

    This is a discussion on What Royal Mail delivery method? within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by Postman Pat It is delivered as Tracked product, which is available to business only and is basically ...

    1. #11
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      Re: What Royal Mail delivery method?

      Quote Originally Posted by Postman Pat View Post
      It is delivered as Tracked product, which is available to business only and is basically a recorded service which is totally trackable and requires a signature on delivery
      Just the business? That's a bit silly. Would like to know when to be in expecting it.


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      Re: What Royal Mail delivery method?

      Sky customer services can tell you the tracking number
      -------------------------------------------



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      Re: What Royal Mail delivery method?

      And where it is at the moment. Odds are its in a warehouse waiting for the vans on Monday.

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      Re: What Royal Mail delivery method?

      Quote Originally Posted by IWasNotTheEnemy View Post
      Sky customer services can tell you the tracking number
      Am I right in believing that a tracking number is assigned before it's even sent?

      Quote Originally Posted by PaulSky View Post
      And where it is at the moment. Odds are its in a warehouse waiting for the vans on Monday.
      Who knows, all they're telling me is that a order was placed on the 22nd.

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      Re: What Royal Mail delivery method?

      Quote Originally Posted by uk_chris View Post
      Just the business? That's a bit silly. Would like to know when to be in expecting it.
      Its up to Sky to tell you when it was sent, they can also track the item right through the Royal Mail system up to and after the delivery point. As IANTE states Sky should be able to provide you with the tracking number, which you in theory should be able to track online .

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      Re: What Royal Mail delivery method?

      Quote Originally Posted by Postman Pat View Post
      Its up to Sky to tell you when it was sent, they can also track the item right through the Royal Mail system up to and after the delivery point. As IANTE states Sky should be able to provide you with the tracking number, which you in theory should be able to track online .
      Well I'll give them a call because the email support seems to be persistent about saying "Your order has been allocated but we don't trace routers" wouldn't even be in this mess if they didn't screw up the first router which never was ordered due to 'a system error'.

      Recommend I say anything if they tell me otherwise about a tracking number?

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      Re: What Royal Mail delivery method?

      They will always give you a tracking number if it's available because:
      a. It keeps you happy
      b. It gets you off the phone
      c. It then puts the onus on RM to deliver to you

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      Re: What Royal Mail delivery method?

      Quote Originally Posted by PaulSky View Post
      They will always give you a tracking number if it's available because:
      a. It keeps you happy
      b. It gets you off the phone
      c. It then puts the onus on RM to deliver to you
      Very true, I'll give them a call

    10. #19
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      Re: What Royal Mail delivery method?

      Because the router was sent out manually all they can tell me is when it was sent, no tracking. It has been sent however.

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      Re: What Royal Mail delivery method?

      Hi sorry for double posting.

      Got a call from one of Sky's managers saying that they've sent 4 routers and none of them ever made it to my house. Apparently he's sending one via special delivery. When I 1471'd his number it was an automated message about how Sky attempted to call us but never had any answer.

      He went on to say how he was going to give me the tracking number. 5:30 is Royal Mail's last collection, right?

     

     
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