Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Help!!!

    This is a discussion on Help!!! within the Sky Router forums, part of the Sky Broadband help category; Hi All, My activation day today. One problem though. The router's Internet light does neither blink or do anything. Everything ...

    1. #1
      Cobra's Avatar
      Cobra is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Cool Help!!!

      Hi All,

      My activation day today. One problem though. The router's Internet light does neither blink or do anything. Everything i read says it should be blinking amber then solid green but the light does not activate at all. Not even on power up.

      Any help advice would be greatly appreaciated.


    2. Advertisement
    3. #2
      Amaboknaai's Avatar
      Amaboknaai is offline Sky User Member
      Exchange: 01276 Camberley
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Asus RT-AC68U
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Copped Hall
      Posts
      229
      Thanks
      0
      Thanked 0 Times in 0 Posts
      You do not have a sync, which means that you have not been enabled at the exchange, as yet. Alternatively, a faulty router. Wait at least 24 hours before doing a thing - no phone calls / no emails / no complaints.

      Check BT's website for any outstanding orders on your LANDLINE at:
      http://www2.bt.com/btPortal/applicat....ordertracking

      and look for completion dates....

    4. #3
      Cobra's Avatar
      Cobra is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thanks.

      Thanks for that. Shouldn't the light still self test on bootup though???

    5. #4
      Amaboknaai's Avatar
      Amaboknaai is offline Sky User Member
      Exchange: 01276 Camberley
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Asus RT-AC68U
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Copped Hall
      Posts
      229
      Thanks
      0
      Thanked 0 Times in 0 Posts
      not unless there is a syn with the exchange, no.

    6. #5
      Cobra's Avatar
      Cobra is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thanks for that.... a little patience needed:-)

      A little unrelated but i can't access the sky pop box or the sky portal. Is it ip restricted??

    7. #6
      Amaboknaai's Avatar
      Amaboknaai is offline Sky User Member
      Exchange: 01276 Camberley
      Broadband ISP: Sky Fibre Unlimited Pro
      Router: Asus RT-AC68U
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      Copped Hall
      Posts
      229
      Thanks
      0
      Thanked 0 Times in 0 Posts
      it will only become available once you have been activated - up to 24 hours later....not great.

    8. #7
      Cobra's Avatar
      Cobra is offline Sky User Member
      Exchange:
      Broadband ISP:
      Router:
      Sky TV:
      Join Date
      Sep 2006
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Thanks again.

      Just to let you know. ALL connected, working without problem.

      If it wasn't for the terrible customer service on initial signup. I.E waiting two and a half hours on hold, i would give the product 10 out of ten.

      Thanks again for your advice.

     

     

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION