Help!!!

[Cobra]

Hi All,

My activation day today. One problem though. The router's Internet light does neither blink or do anything. Everything i read says it should be blinking amber then solid green but the light does not activate at all. Not even on power up.

Any help advice would be greatly appreaciated.

[Amaboknaai]

You do not have a sync, which means that you have not been enabled at the exchange, as yet. Alternatively, a faulty router. Wait at least 24 hours before doing a thing - no phone calls / no emails / no complaints.

Check BT's website for any outstanding orders on your LANDLINE at:
http://www2.bt.com/btPortal/applicat....ordertracking

and look for completion dates....

[Cobra]

Thanks for that. Shouldn't the light still self test on bootup though???

[Amaboknaai]

not unless there is a syn with the exchange, no.

[Cobra]

Thanks for that.... a little patience needed:-)

A little unrelated but i can't access the sky pop box or the sky portal. Is it ip restricted??

[Amaboknaai]

it will only become available once you have been activated - up to 24 hours later....not great.

[Cobra]

Just to let you know. ALL connected, working without problem.

If it wasn't for the terrible customer service on initial signup. I.E waiting two and a half hours on hold, i would give the product 10 out of ten.

Thanks again for your advice.