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    Very slow connection - What steps should I take?

    This is a discussion on Very slow connection - What steps should I take? within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by steve16751 Agent_Trig Hi the reason for the Bt test is that is what Sky will ask you ...

    1. #31
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by steve16751 View Post
      Agent_Trig
      Hi the reason for the Bt test is that is what Sky will ask you to do and its the only results that Sky take notice of on connect being a rebranded Bt package. have you ran a Bt Test Result today
      I ran one last night during th throttle period (see results above) but I have not ran one during off peak hours yet. Having said that, my speednet results are pretty good though (during off peak hours). Surely this is enough?

      Or am I misunderstanding your point? haha


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    3. #32
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      Re: Very slow connection - What steps should I take?

      Speedtest.net is useless for getting an acurate speed test.

      You must use the BT tester for your tests as Steve has advised.

    4. #33
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Smithy99 View Post
      Sorry to be the bearer of more bad news but gaming especially during peak hours will be almost impossible. The first thing hit by poor capacity is the ping times which games rely on being good.

      Basically due to the fact thet the network is full all data is forced to queue up causing a delay, this effects games as it relys on people getting the information quickly even though it is only a small amount of information.

      You will get severe lag so when you shoot someone for example the bullet gets delayed and the person has moved before it gets there and it will be the reverse for you.

      Sky Connect is totally no use for gamers in it's current form.
      Ahh man, that is crap news :-(

      Is there any way of me finding out when BT intends to upgrade my local exchange so that Sky can change me onto their normal package?

    5. #34
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      Re: Very slow connection - What steps should I take?

      It's not BT who decide when the exchange is upgraded to Sky LLU, it's Sky and they don't seem to be doing any at the moment.

      My advice would be to leave now, speak to Sky, tell them the service is not suitable for your requirements even though you were led to believe by them that it would be.

      If you are still inside 28 days from the start of the contract you should be ok.

      You should look at Zen, Plusnet or IdNet, all of them manage their networks better than Sky and even have specific gamer packages. You may pay a little more per month but at least you can use it.

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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Smithy99 View Post
      If you are still inside 28 days from the start of the contract you should be ok.
      I thought the cancellation period was only 8 days.

    7. #36
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      Re: Very slow connection - What steps should I take?

      It maybe but it takes longer than that for the line to run through training so as it is so early in the contract I would use the 28 days as a better assesment period.

      Sky cannot refuse to give out a MAC code, the only thing they may do is try to chase for the remainder of the contract. I am pretty sure as long as the OP stands his ground they will not want to test this as it could open the floodgates for many more people to do the same thing.

      Sky also have other services such as TV and phone charges that could be lost by annoying the OP.

     

     
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