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    Very slow connection - What steps should I take?

    This is a discussion on Very slow connection - What steps should I take? within the Sky Router forums, part of the Sky Broadband help category; Agent_Trig Also have a look at top of page instructions on test http://www.skyuser.co.uk/forum/sky-b...test-blog.html...

    1. #21
      steve16751's Avatar
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      Re: Very slow connection - What steps should I take?

      Agent_Trig
      Also have a look at top of page instructions on test


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    3. #22
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Isitme View Post
      Your ADSL username is the LAN MAC address of your router, with no colons followed by @skydsl.

      The LAN address can be found on the router label or in the router Status page.
      Thanks for that.

      My results are as follows:
      Test1 comprises of Best Effort Test: -provides background information.
      Your DSL connection rate: 7392 kbps(DOWN-STREAM), 448 kbps(UP-STREAM)
      IP profile for your line is - 6000 kbps
      Actual IP throughput achieved during the test was - 2090 kbps

      None of this means a lot to me though :-) I ran this test during the throttle period on a wired ethernet connection.
      Should I now try it again during the off-peak hours?

    4. #23
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      Re: Very slow connection - What steps should I take?

      mine is awful , wanted the 16mb service, I knew I wouldn't get that but I'm getting the following....

      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 252 kbps
      Line Attenuation 44 db 26 db

    5. #24
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      Re: Very slow connection - What steps should I take?

      Lopezjose7
      Hi you are on an LLU package as Agent_Trig is on connect package which are completely different connect is rebranded Bt product. Why don`t you start a thread yourself and explain the problems and someone will help

      Agent_Trig
      Hi the DSL connection rate is what is shown in your router as Downstream and upstream. The IP Profile for your line is yours 6000kbps you should be getting around at least 5500kbps off peak with the Traffic Management or throttling 5till midnight tonight you got 2090kbps yes do tests off peak to see what you would get normally you will be able to get more information after you have ran off peak tests

    6. #25
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      Re: Very slow connection - What steps should I take?

      Will do, cheers for the heads up.

    7. #26
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      Re: Very slow connection - What steps should I take?



      Ran the speed test at 8am this morning and this is my results...



      As you can see its what I should be getting.
      Only thing that confuses me is why am I being throttled as I am not a heavy user - i only signed up last week.
      Is there anything I can do speed up my peak hours speed?

      Thanks for all the help and advice though guys - much appreciated!!

    8. #27
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Agent_Trig View Post
      Only thing that confuses me is why am I being throttled as I am not a heavy user - i only signed up last week.
      Everyone on the Connect package is throttled during peak hours (5pm - midnight) Sky have capacity issues and there is not enough to go around, some seem to be hit worse than others which may also be due to exchange congestion (so they are hit twice).

      Quote Originally Posted by Agent_Trig View Post
      Is there anything I can do speed up my peak hours speed?
      Yes, but you may not like it, you need to move to another ISP

    9. #28
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Smithy99 View Post
      Everyone on the Connect package is throttled during peak hours (5pm - midnight) Sky have capacity issues and there is not enough to go around, some seem to be hit worse than others which may also be due to exchange congestion (so they are hit twice).



      Yes, but you may not like it, you need to move to another ISP
      Ok well that fair enough then. At least now I know that I haven't got any faults on my line or router and this is just the way it is.
      I should just wait for BT to upgrade my local exchange so that I can come off the Connect package and go on Sky's normal Mid product.

      Will a connection of around 1.8mb-2mb be ok for online gaming on my Xbox 360? As I will most likely be gaming online during the peak hours. Cant test at the moment as I am waiting to buy a wireless adapter for the 360.

    10. #29
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      Re: Very slow connection - What steps should I take?

      Agent_Trig
      Hi the reason for the Bt test is that is what Sky will ask you to do and its the only results that Sky take notice of on connect being a rebranded Bt package. have you ran a Bt Test Result today

    11. #30
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      Re: Very slow connection - What steps should I take?

      Quote Originally Posted by Agent_Trig View Post
      Will a connection of around 1.8mb-2mb be ok for online gaming on my Xbox 360? As I will most likely be gaming online during the peak hours. Cant test at the moment as I am waiting to buy a wireless adapter for the 360.
      Sorry to be the bearer of more bad news but gaming especially during peak hours will be almost impossible. The first thing hit by poor capacity is the ping times which games rely on being good.

      Basically due to the fact thet the network is full all data is forced to queue up causing a delay, this effects games as it relys on people getting the information quickly even though it is only a small amount of information.

      You will get severe lag so when you shoot someone for example the bullet gets delayed and the person has moved before it gets there and it will be the reverse for you.

      Sky Connect is totally no use for gamers in it's current form.

     

     
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