Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 6 of 6

    The internet will not work, i think its the router..

    This is a discussion on The internet will not work, i think its the router.. within the Sky Router forums, part of the Sky Broadband help category; Hello to all My friend has wireless sky broadband, she does not know a lot of computers and internet and ...

    1. #1
      musiclover112's Avatar
      musiclover112 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      May 2009
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      The internet will not work, i think its the router..

      Hello to all

      My friend has wireless sky broadband, she does not know a lot of computers and internet and things. She does not actually fully know the model of her router but its a netgear one and its white (hope this helps..). The problem she is having is her router seems not to be working. She has checked all the cables in it and they are fine but when she turns it on the power button is stays off but one other light comes on and it wont allow her to connect to the internet?? Also the reset button is non-responsive.

      Could anyone please help
      Much aprecatied


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: The internet will not work, i think its the router..

      Netgear phase 1, which lights come on, which stay off and can your friend put an ethernet cable into the route and connect to 192.168.0.1? If not call 08442 410 515 and tell the agent the router does not power up and you have tried it on another socket with the same result.

    4. #3
      boothy09's Avatar
      boothy09 is offline Sky User Member
      Exchange: 0161
      Broadband ISP: Sky Max
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
      Join Date
      May 2009
      Posts
      4
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: The internet will not work, i think its the router..

      sounds to me like the internet light isnt coming on, which means the broadband isnt connecting , how long have you had the connection?

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: The internet will not work, i think its the router..

      If the power button is not coming on then the router is faulty. I would think the light that is on is the occupied port light.

      Phone Sky and tell them the power light is not coming on and that you have tried a different socket.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: The internet will not work, i think its the router..

      Yep most definately one of the lan port lights I expect, I would remove the yellow cable and see what happens, if no lights then call sky and get a new one sent out.

    7. #6
      musiclover112's Avatar
      musiclover112 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Base
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      May 2009
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: The internet will not work, i think its the router..

      thanks people, i rang them up and they sent a replacement

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION