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    serious problems with DG934

    This is a discussion on serious problems with DG934 within the Sky Router forums, part of the Sky Broadband help category; Hi all, The past couple of weeks our internet connection has been absolutely dire, we're connected to skymax, or the ...

    1. #1
      joeya123's Avatar
      joeya123 is offline Sky User Member
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      serious problems with DG934

      Hi all,

      The past couple of weeks our internet connection has been absolutely dire, we're connected to skymax, or the highest possible connection other than that.

      The router has been constantly dropping out recently, sometimes switching off completely.. it is well ventilated, everything is connected etc. Ran some speed tests, and each one was giving me speeds of around..

      d/l - 500kbps
      u/l - 50kbps

      any ideas what the best methods of checking that everything is ok.. sky were very unhelpful, pretty much said just to check everything is plugged in

      router was fine up until the last fortnight or so. not sure whether its the router or the line? or both?

      help would be appreciated, cheers


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    3. #2
      Ned Ludd's Avatar
      Ned Ludd is offline Sky User Member
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      Re: serious problems with DG934

      Is there anything you have changed that coincides with this? New phone extension or new software, moved something, recabled something etc!

      Are you sure of those figures? How do they compare to the old ones?
      Geoff, York.
      Can't call me a Luddite now!


    4. #3
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: serious problems with DG934

      If the router is turning off as in losing power, you need to check the mains adaptor and plug, if they are ok you will need to ring Sky to replace it.

    5. #4
      joeya123's Avatar
      joeya123 is offline Sky User Member
      Exchange: Headingley
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      Re: serious problems with DG934

      not to my knowledge, everything has stayed the same.

      i live in a big student house, there's 14 of us altogether, maximum of about 8 PC's running at any one point, when I ran those tests there was just 2 computers connected to the network. The setup is difficult to explain -

      line>splitter thing>router.. and then from the first ethernet port on the router, is a 14way ethernet splitter, running to a port in everybodys room. Some people connect by ethernet, others by wireless...

      up until the past fortnight the speeds have dropped to a point where the internet is barely usable, even when there is only a single PC using the network. We are using the SkyMax package, and the internet has prior to the past fortnight, been absolutely flawless, especially considering the size of the house.

      Spoke to technical team at Sky on the phone yesterday, and they ran line tests saying that the line is perfect.. so at the moment, thinking it's a problem with the router?

      As I said before, the router occasionally will cut out completely, dropping wireless connections, then ethernet connections, then failing completely. All cables are attached, even without the connection the 14way ethernet splitter the connection is dire.

      Any idea on what the turnaround for a new router is?...and would this mean having to send the old router back? (exams coming in the next couple of months, people revising etc..) soon would be a bad time to be net-less.

      cheers.

     

     

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