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    Change of Router.

    This is a discussion on Change of Router. within the Sky Router forums, part of the Sky Broadband help category; Now it's interesting you say that, because if there was a break in service through no fault of the customers, ...

    1. #21
      TeamDraven's Avatar
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      Re: Change of Router.

      Now it's interesting you say that, because if there was a break in service through no fault of the customers, say a dodgy Sky supplied and endorsed wireless router, you could argue that you are not receiving the service paid for, and although using adifferent router is against policy it's not breaking the 'terms' and 'conditions' of the contract, it could only be considered breaking a 'warrenty' of the contract which carries much less weight.

      If taken to court then I'm sure you could argue that to prevent Sky actually breaking it's conditions of supplying you with a fully functioning ADSL line, you were only taking reasonable steps to ensure that Sky would not have to be subject to a contract condition breach.

      Hopefully there will be no need for this though, I'm not the enemy seems to be a reasonable man so why should the rest of them not be?

      Quote Originally Posted by IAmNotTheEnemy View Post
      now im sure you'll come back arguing 'if sky's router doesn't work then how can we get online?!?!' simple answer...you can't...

      enjoy a few days away from the PC - catch up on TV...lol...


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    3. #22
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      Re: Change of Router.

      Turns out that even by using https://www.cm9.net/skypass/ without putting the colons between each two digits, I got the same password as I did the first time round.

    4. #23
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      Re: Change of Router.

      They wouldn't take you to court, they would just kick you off the service for breach of contract.

    5. #24
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      Re: Change of Router.

      Quote Originally Posted by TeamDraven View Post
      Now it's interesting you say that, because if there was a break in service through no fault of the customers, say a dodgy Sky supplied and endorsed wireless router, you could argue that you are not receiving the service paid for, and although using adifferent router is against policy it's not breaking the 'terms' and 'conditions' of the contract, it could only be considered breaking a 'warrenty' of the contract which carries much less weight.

      If taken to court then I'm sure you could argue that to prevent Sky actually breaking it's conditions of supplying you with a fully functioning ADSL line, you were only taking reasonable steps to ensure that Sky would not have to be subject to a contract condition breach.

      Hopefully there will be no need for this though, I'm not the enemy seems to be a reasonable man so why should the rest of them not be?

      I am sure that you are right and in the event of a router failure (having your own router makes it easy to confirm it would be skys router at fault) then wiser heads would prevail and sky would allow the use of your own router while you wait for the new one. If they would not see sense, then as I say time to look for a new ISP.

    6. #25
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      Re: Change of Router.

      Quote Originally Posted by Smithy99 View Post
      They wouldn't take you to court, they would just kick you off the service for breach of contract.
      TeamDraven's arguement is that you could take Sky to court because they had broken their contract by not suppling an ADSL service, and while you had infringed it by using your own router, you were in fact trying to protect sky from breaching it's own contract with you.

    7. #26
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      Re: Change of Router.

      HI Brian, yes I understand this but two wrongs don't make a right.

      I don't think this senario would ever happen of course, I'm just arguing the point.

      If your Sky router was to break and Sky were sending out a new one then I don't think the court would even consider this, the contract does allow for faults/downtime etc. Also as the downtime was only going to be around one week and I'm sure Sky would refund the monies for that time if asked I think this a none starter.

      If on the otherhand they refused to replace the faulty router and insisted you couldn't use their own then obviously you would then have cause.

      I think this is one of the reasons why Sky did a bit of a u-turn over out of warranty routers.

    8. #27
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      Re: Change of Router.

      Yes I agree with you Smithy I dont think it would ever happen, and If Sky did get snotty, then it is up to the individual what steps they wish to take. Its like those poor buggers on Connect, the solution is to leave if they can.

    9. #28
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      Re: Change of Router.

      That is of course case dependant.

      My wife works from home and part of her contract is that we will supply the broadband link, Now I understand that Sky would have privity of contract with my wifes company and Visa versa, however would sky then be happy to pay a compensation for my wife not being able to work for a week or two?

      I could happily do without my BB link for a week but my wife could not.

      I doubt it.

      Quote Originally Posted by Smithy99 View Post
      Also as the downtime was only going to be around one week and I'm sure Sky would refund the monies for that time if asked I think this a none starter.

    10. #29
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      Re: Change of Router.

      but your wife won't have a leg to stand on as Sky BB prohibits business use - she'd be able to claim nothing...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #30
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      Re: Change of Router.

      Well you now have a bigger problem, Sky specifically state that that the service is not for business use.

      If you think that you will have any claim if you loose your connection you are wrong.

      If it really is that important, I suggest you get a business specific product with a good SLA and even a second line and connection with another company for redundancy.

     

     
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