hes on the max package, ur speed has been capped by automatic regrade of the line u can tell because ur up load is 288 signature move right there.
plug the router into test socket/master socket test is better dont use any extension cables dont have ur sky tv pluged in either - phone - router - microfilter test socket and get ur line uncapped and ur downloadin at peak times
peak times are from 1800 - 0000
you should be lookin at sync speeds of at least 8Mbps (8192Kbps)