Netgear DG934G firmware flash / upgrade failure

zippo246 · 15-10-08, 12:51 PM

Hi, Can anyone shed some light on what I'm doing wrong?

I was given a (new) sky DG934G wireless box (the black one). I had intended to set this up as a DG834G by installing the 834 firmware as per the excellent tutorial given on kitz.

Unfortunately it stalled - with an incompletely formed screen - just past where my network card was detected and before the MAC address of the netgear box should have appeared. Checked that I'd done things correctly. Yes, alternate blinking green lights, cables in. (running xp)

Tried all four network sockets in sequence, rebooting each time - same.

Selected static ip address - same (was DHCP at first).

Tried a different PC and ethernet cable - same.

So I tried using the netgear recovery utility on the sky cd. This looked the same as the one I downloaded from the netgear site. Now this should have worked, ie given me the opportunity to recover back to the file on the sky cd, but it still didn't progress to the MAC address stage (ie before I selected the image to restore).

By this time I'm really pulling my hair out and about to physically destroy the router (and in my other mind saying that at least I've got a useable wireless router even if the modem can't be configured for my O2 broadband) but I stop myself in time.

I had checked that I could ping the box and access the box on my browser, so the network setup should be correct. It seems that the netgear recovery utility won't talk to the box. Could it be an access rights ie login issue? Could sky have locked down their most recent boxes (this is only a few months old)? Or is it me forgetting an obvious simple parameter?

I haven't opened the box yet to check the chip details, first I wanted to see if anyone else has had this problem (and its solution). Netgear recovery won't run in Linux, but is there another "generic" utility to force an .img file onto this eeprom? Or to check connectivity at that ie emergency recovery level? Curiously I found that on my router there is a firmware upgrade option (192.168.0.1/router_upgrade.html). This seemed too easy, and sure enough it wouldn't accept the DG834V3_V4.01.28_UK.img which I had renamed DG934G-1SKUKS_V1.02.26.img as per my cd. Shame!

Please excuse the long post, I would be grateful for any help with this.

Zippo246

FelixTCat · 15-10-08, 01:21 PM

Sometimes when the firmware upgrade stalls, enough of the upgrade has been carried out for the router to think that it is a 834. In that case, DON'T rename the 834 image and flash again. This tends to work.

Regards,

Felix

MarkMK · 19-10-08, 03:10 PM

I get this too , firmware utility GUI is all messed up , no AV or firewall , static IP set .. does not show mac or anything its as if the netgear just isn't there .

Isitme · 19-10-08, 04:44 PM

I have not sen this reported for the 934 but it looks similar to the 834 failures experienced in this thread -
Ive done it! Flashed router and got my sky password!

You will have to look through the thread for a possible solution.

gstitan · 23-11-08, 05:43 PM

Quote:

Originally Posted by zippo246

Hi, Can anyone shed some light on what I'm doing wrong?

I was given a (new) sky DG934G wireless box (the black one). I had intended to set this up as a DG834G by installing the 834 firmware as per the excellent tutorial given on kitz.

Unfortunately it stalled - with an incompletely formed screen - just past where my network card was detected and before the MAC address of the netgear box should have appeared. Checked that I'd done things correctly. Yes, alternate blinking green lights, cables in. (running xp)

Tried all four network sockets in sequence, rebooting each time - same.

Selected static ip address - same (was DHCP at first).

Tried a different PC and ethernet cable - same.

So I tried using the netgear recovery utility on the sky cd. This looked the same as the one I downloaded from the netgear site. Now this should have worked, ie given me the opportunity to recover back to the file on the sky cd, but it still didn't progress to the MAC address stage (ie before I selected the image to restore).

By this time I'm really pulling my hair out and about to physically destroy the router (and in my other mind saying that at least I've got a useable wireless router even if the modem can't be configured for my O2 broadband) but I stop myself in time.

I had checked that I could ping the box and access the box on my browser, so the network setup should be correct. It seems that the netgear recovery utility won't talk to the box. Could it be an access rights ie login issue? Could sky have locked down their most recent boxes (this is only a few months old)? Or is it me forgetting an obvious simple parameter?

I haven't opened the box yet to check the chip details, first I wanted to see if anyone else has had this problem (and its solution). Netgear recovery won't run in Linux, but is there another "generic" utility to force an .img file onto this eeprom? Or to check connectivity at that ie emergency recovery level? Curiously I found that on my router there is a firmware upgrade option (192.168.0.1/router_upgrade.html). This seemed too easy, and sure enough it wouldn't accept the DG834V3_V4.01.28_UK.img which I had renamed DG934G-1SKUKS_V1.02.26.img as per my cd. Shame!

Please excuse the long post, I would be grateful for any help with this.

Zippo246

Hi, That's exactly what happens when I try to flash sky router dg934g (black box) I have had over 20 goes on flashing it always stop after the the device page does not show number and just seems to freeze up. Has anybody been able to help you if so could you let me know how. Thanks, gstitan

gstitan · 23-11-08, 05:58 PM

Quote:

Originally Posted by FelixTCat

Sometimes when the firmware upgrade stalls, enough of the upgrade has been carried out for the router to think that it is a 834. In that case, DON'T rename the 834 image and flash again. This tends to work.

Regards,

Felix

Originally Posted by zippo246 View Post
Hi, Can anyone shed some light on what I'm doing wrong?

I was given a (new) sky DG934G wireless box (the black one). I had intended to set this up as a DG834G by installing the 834 firmware as per the excellent tutorial given on kitz.

Unfortunately it stalled - with an incompletely formed screen - just past where my network card was detected and before the MAC address of the netgear box should have appeared. Checked that I'd done things correctly. Yes, alternate blinking green lights, cables in. (running xp)

Tried all four network sockets in sequence, rebooting each time - same.

Selected static ip address - same (was DHCP at first).

Tried a different PC and ethernet cable - same.

So I tried using the netgear recovery utility on the sky cd. This looked the same as the one I downloaded from the netgear site. Now this should have worked, ie given me the opportunity to recover back to the file on the sky cd, but it still didn't progress to the MAC address stage (ie before I selected the image to restore).

By this time I'm really pulling my hair out and about to physically destroy the router (and in my other mind saying that at least I've got a useable wireless router even if the modem can't be configured for my O2 broadband) but I stop myself in time.

I had checked that I could ping the box and access the box on my browser, so the network setup should be correct. It seems that the netgear recovery utility won't talk to the box. Could it be an access rights ie login issue? Could sky have locked down their most recent boxes (this is only a few months old)? Or is it me forgetting an obvious simple parameter?

I haven't opened the box yet to check the chip details, first I wanted to see if anyone else has had this problem (and its solution). Netgear recovery won't run in Linux, but is there another "generic" utility to force an .img file onto this eeprom? Or to check connectivity at that ie emergency recovery level? Curiously I found that on my router there is a firmware upgrade option (192.168.0.1/router_upgrade.html). This seemed too easy, and sure enough it wouldn't accept the DG834V3_V4.01.28_UK.img which I had renamed DG934G-1SKUKS_V1.02.26.img as per my cd. Shame!

Please excuse the long post, I would be grateful for any help with this.

Zippo246

Please could you help me below the same thing happens to me.

Hi, That's exactly what happens when I try to flash sky router dg934g (black box) I have had over 20 goes on flashing it always stop after the the device page does not show number and just seems to freeze up. Has anybody been able to help you if so could you let me know how. Thanks, gstitan