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    Unable to get username / password from router.

    This is a discussion on Unable to get username / password from router. within the Sky Router forums, part of the Sky Broadband help category; Connect up router and make sure it is synced. Enter LAN MAC as it is displayed on the set-up page. ...

    1. #11
      Brian69's Avatar
      Brian69 is offline Sky User Member
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      Re: Unable to get username / password from router.

      Connect up router and make sure it is synced.

      Enter LAN MAC as it is displayed on the set-up page.

      Enter router serial number (prob case sensitive but I don't know as my sagem does not require this)

      Thats all there is to it.


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    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Unable to get username / password from router.

      I think the OP has confused things with his post heading. He says he has got the username and password but they don't work because the router will not connect.. This does not mean they are wrong, only that the router does not have the details entered correctly. It may or may not be the User details.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      Saturday's Avatar
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      Re: Unable to get username / password from router.

      Quote Originally Posted by Isitme View Post
      I think he already has the details, but can't get the router to connect.
      Looks to me like he has ADSL sync, just isn't getting authenticated - i.e. he's generated an incorrect password through mistyping?:

      Quote Originally Posted by danielsamuels View Post
      Yeah, I already tried that, it gave me the username and password, but they didn't work. The router would connect to the ADSL, but not be able to connect to Sky.
      Last edited by Saturday; 07-10-08 at 05:42 PM.

    5. #14
      blondejon's Avatar
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      Re: Unable to get username / password from router.

      personally i think god is punishing you for trying to use a belkin

    6. #15
      danielsamuels's Avatar
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      Re: Unable to get username / password from router.

      Ok, here are my settings!

    7. #16
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      Re: Unable to get username / password from router.

      I don't think it would make any difference but the MTU should be 1500.


      Edit- As I have said in another thread, copy and paste the MAC from the router settings to the Generator, then copy and paste to a doc, copy and paste from there into the new router. No mistakes!
      Last edited by Isitme; 07-10-08 at 05:50 PM.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #17
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Unable to get username / password from router.

      Quote Originally Posted by danielsamuels View Post
      Ok, here are my settings!
      They're fine (1500 MTU would be better but isn't the issue).

      You appeared to say earlier that you were getting an ADSL sync. If you are then the problem is an authentication issue. See post #9.

    9. #18
      IWasNotTheEnemy's Avatar
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      Re: Unable to get username / password from router.

      ^ was about to say that...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #19
      danielsamuels's Avatar
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      Re: Unable to get username / password from router.

      Haha, this is weird..

      I tried it again, and it just worked!

      Simply amazing!

      Thanks to everyone who took the time to reply in the thread, it's much appreciated.

    11. #20
      IWasNotTheEnemy's Avatar
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      Re: Unable to get username / password from router.

      i assume you have wireless N adapters on your PCs - otherwise it's a bit pointless having a N router!! lol...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     
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