Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 8 of 8

    Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

    This is a discussion on Sagem Black box router all 1-4 lights stay lit on power up and unable to connect within the Sky Router forums, part of the Sky Broadband help category; Hi all, I've looked through the site but cannot find anything so was wondering if someone could help me with ...

    1. #1
      elroberto's Avatar
      elroberto is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2008
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      Hi all,

      I've looked through the site but cannot find anything so was wondering if someone could help me with a slight error that's just started happening on our Sagem.

      For about a week or so now on when the router is first turned on the lights 1-4 all light up but never go out leaving just the power light on along with the above 4. Left in this state the router cannot connect to the line and it will only start working again if the router is switched off then on again (but sometimes it can take a couple of attempts)

      Gave Sky a call yesterday who gave me a list of things to try (filter checks, device connections, and so on) but so far none have solved the issue.

      The router itself is connected via a extension phone cable upstairs but we've never had any issues until recently. Along with the lights occasionally if we get any calls it can cut the line to other devices, but the micro filters have all been working fine before.

      If anyone can shed any light on what might be the problem it would be much appreciated.

      Thanks for your time everyone


    2. Advertisement
    3. #2
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      When you first power up the sagem it goes through BIT (built in test) and if the phone line input is shorted together it will hang in the test (don't ask me how I know) I would try the router at the test socket

    4. #3
      NewsreadeR's Avatar
      NewsreadeR is offline Site Founder
      Exchange: Marshalls Cross
      Broadband ISP: Sky Broadband Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Aug 2006
      Location
      St Helens
      Posts
      22,211
      Thanks
      108
      Thanked 373 Times in 304 Posts
      Blog Entries
      48

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      Never heard of this.

      Couple of things to try.

      1) Another micro filter

      2) Reset the router, by using a paper clip and inserting in the small hole in the back of the router for about 15 seconds or so. This would reset the router to default, and would lose any configuration canges you may have made to it.

      3) ring Sky and ask for a replacement




      ~ Never, ever, argue with an idiot. They'll drag you down to their level and beat you with experience ~

      Follow us on Twitter @skyuser

    5. #4
      elroberto's Avatar
      elroberto is offline Sky User Member
      Exchange:
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2008
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      Awesome quick responses, many thanks.

      I'll give them all a go over the next few days, there's quite a few devices connected on route to the router but I'm sure I've set up the filters correctly as it's been fine before.

      I'll give the filters a go first see if that solves it then just try the modem direct into the line into the house, if all that fails I'll try the reset. Just out of question will the reset reset the default password settings. Just asking as I have 2 wireless devices that normally connect to it?

      If nothing solves it I guess it's back on the phone to sky to get a replacement sent out

      Thanks again

    6. #5
      chrispy's Avatar
      chrispy is offline Sky User Member
      Exchange: 023
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Posts
      1
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      Had this problem and had SKY send me a new box. Before they sent it I changed the power supply cable and hey presto the problem has disappeared.

    7. #6
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      PSU failure - requires replacement router & power cable. Call sky, tell them about it and they'll send one out.

    8. #7
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      If you have a spare PSU (they are on all sorts of things now) just look for one in a similar voltage range that will get you back up and running until the replacement arrives.

    9. #8
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Sagem Black box router all 1-4 lights stay lit on power up and unable to connect

      Just to add in, by the way. If the agent on the phone asks you to run through some kind of CD process or tells you he/she will send you a CD out to rectify the problem, do suggest you've already tried it and need a replacement router & PSU. Some agents confuse this for firmware issues.

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION