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    Cannot log in to sites via Sky, IE7 or MSN

    This is a discussion on Cannot log in to sites via Sky, IE7 or MSN within the Sky Router forums, part of the Sky Broadband help category; I'm having problems being able to log in to sites when I use Sky BB , IE7 and MSN. Whilst ...

    1. #1
      Lizzy_Rock's Avatar
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      Question Cannot log in to sites via Sky, IE7 or MSN

      I'm having problems being able to log in to sites when I use Sky BB, IE7 and MSN. Whilst I can surf the net, logginf=g in to any site is impossible. I've run the
      Network Diagnostics for Windows XP and get the following:

      Windows cannot connect to the Internet using HTTP,HTTPS, or FTP. This is probably caused by firewall settings on this computer.

      Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).

      You might need to contact your internet service provider (ISP) or the manufacturer of your firewall software.

      Do any more experienced user have any idea how to resolve this problem as it's driving me mad.


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    3. #2
      PaulSky's Avatar
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      Do you have a firewall installed like Mcafee or Norton? Have you done anything within the router settings at all?

    4. #3
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      I was using Zone Alarm but deleted it and now use PC Tools Firewall Plus. I have tried logging in after deleting Zone Alarm but before installing PCTools Firewall Plus. I have not altered the the router settings at all.

    5. #4
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      How did you remove zone alarm? Also what happens when you try to log in? Most sites rely on cookies to keep login information, if cookies are being blocked by either IE settings or a firewall/ software tool then you cannot login and it will go back to the login screen for user name and password again.

    6. #5
      Lizzy_Rock's Avatar
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      I used the zone alarm built in uninstall option. When I try to log in I get this page:

      Internet Explorer cannot display the webpage

      Most likely causes:
      You are not connected to the Internet.
      The website is encountering problems.
      There might be a typing error in the address.

      What you can try:
      Diagnose Connection Problems

      More information

      I always allow cookies and as far as I know have not blocked them with any other software or firewall.

    7. #6
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      The problem might be with your TCP settings, can stop you accessing cetain things like ebay and msn. Try downloading a program called DRTCP and then just type in 'best DRTCP settings' in google, a list of sites with settings will come up, just browse those untill you find someone with a similar or same connection speed/provider as you. Run DRTCP and imput the settings into the program, save and reeboot. Hope this helps.
      Last edited by matt1980; 29-06-08 at 05:10 PM. Reason: Spelling and grammer is terrible

    8. #7
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      I think I've solved the problem. I made sure all traces of Zone Alarm firewall and Zone Alarm Anti Spy were removed from my pc. After a few stutters this morning requiring one system restore point use and a couple of restarts all seems to be going well.
      I'll keep in mind what you've said and should things start going awry again, I'll try what you suggested.

      Thanks for the help.

    9. #8
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      Lizzy Rock - You did not need to remove zonealarm.

      Microsoft released the KB951748 recently which changed some networking files on windows. These new files were not recognised by zonealarm and thus led to connectivity problems.

      I'm still waiting for a fix to this ... Also you could have either removed this update and turned off "automatic updates" or just lowered firewall settings to Medium on the zonealarm interface.

    10. #9
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      Re: Cannot log in to sites via Sky, IE7 or MSN

      The fix is out, you have to download the new version of ZA and install it. Oh and Lizzys' post pre-dates the patch release so is not related to the KB issue.

     

     

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