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    Please help - Amber Internet Light & disconnection

    This is a discussion on Please help - Amber Internet Light & disconnection within the Sky Router forums, part of the Sky Broadband help category; Your connection speed is very low for your attenuation, it should be up near 8000, but your NM is high, ...

    1. #11
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Please help - Amber Internet Light & disconnection

      Your connection speed is very low for your attenuation, it should be up near 8000, but your NM is high, so that suggests that Sky have capped you. If you can keep the router plugged in where it is phone Sky and ask them to increase your speed.

      When you post your stats, you only really need the connection speed, attenuation and noise margin. If you use the Show Statistics button you can copy and paste these to the page, like so-
      Connection Speed 7904 kbps 416 kbps
      Line Attenuation 36.0 db 23.0 db
      Noise Margin 6.1 db 13.0 db
      These are my stats as an example, it saves a lot of typing, but you may need to use the preview post and format it to get it right.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.






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    3. #12
      Monday's Avatar
      Monday is offline Sky User Member
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      Re: Please help - Amber Internet Light & disconnection

      Quote Originally Posted by B J View Post
      Ok i never knew that,i am on mid but my upstream has always been 384.
      This is set on new connections

    4. #13
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      MickeyT82 is offline Sky User Member
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      Re: Please help - Amber Internet Light & disconnection

      After giving this a few days it now seems to have stabalised and I've had no further sudden disconnections (touch wood). When they said it can take a few days for the line to get up to speed I was sceptical - surely it's either on or it's not - but it seems that the line did indeed sort itself out after a couple of days. Thanks very much for the help everyone.

     

     
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