Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 3 of 8 FirstFirst 12345 ... LastLast
    Results 21 to 30 of 74

    Constantly disconnecting

    This is a discussion on Constantly disconnecting within the Sky Router forums, part of the Sky Broadband help category; Thanks Stumpy, Yes the 'SKY TEST' button does come back with an "all okay" message. Don't ever remember the orange ...

    1. #21
      Kidd's Avatar
      Kidd is offline Sky User Member
      Exchange: Netherley,Liverpool
      Broadband ISP: O2 Premium
      Router: Netgear V1 DG834GT
      Sky TV: None
      Join Date
      Jun 2007
      Posts
      97
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Smile Re: Constantly disconnecting

      Thanks Stumpy, Yes the 'SKY TEST' button does come back with an "all okay" message. Don't ever remember the orange bb light before doh!


    2. Advertisement
    3. #22
      Stumpy's Avatar
      Stumpy is offline Sky User Member
      Exchange: Stainton
      Broadband ISP: BT Infinity 2
      Router: BT Home Hub
      Sky TV: Sky Q Silver
      Join Date
      Sep 2006
      Posts
      524
      Thanks
      56
      Thanked 2 Times in 2 Posts

      Re: Constantly disconnecting

      These are my stats using that link you gave rich:

      ppp0 Link encap:Point-Point Protocol
      inet addr:90.201.50.158 P-t-P:195.189.159.55 Mask:255.255.255.255
      UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1500 Metric:1
      RX packets:20022 errors:0 dropped:0 overruns:0 frame:0
      TX packets:18565 errors:0 dropped:0 overruns:0 carrier:0
      collisions:0 txqueuelen:3
      RX bytes:19103854 (18.2 MiB) TX bytes:3186633 (3.0 MiB)

      Uptime 178213.60 177775.48
      Wan up 165458.05 165047.51
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 1
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 3744 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.9 14.0
      Attn(dB): 56.0 31.5
      Pwr(dBm): 19.0 3.3
      Max(Kbps): 4384 1024
      Rate (Kbps): 3744 416
      G.dmt framing
      K: 118(0) 14
      R: 16 16
      S: 1 16
      D: 32 2
      ADSL2 framing
      MSGc: 1 1
      B: 119 14
      M: 2 16
      T: 1 1
      R: 16 16
      S: 2.1333 17.0666
      L: 960 120
      D: 16 2
      Counters
      SF: 752839 752784
      SFErr: 3622 5
      RS: 51193082 3199332
      RSCorr: 1202688 34
      RSUnCorr: 81209 0

      HEC: 3446 3
      OCD: 214 0
      LCD: 0 0
      Total Cells: 112941422 0
      Data Cells: 413931 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 4036 0
      SES: 496 0
      UAS: 36 0
      AS: 12798

      INP: 1.06 1.06
      PER: 1.86 1.86
      delay: 8.53 8.53
      OR: 30.00 30.00

      Bitswap: 0 0

      Total time = 1 days 1 hours 30 min 13 sec
      SF = 10479814
      CRC = 29777
      LOS = 3
      LOF = 9
      ES = 4036
      Latest 1 day time = 1 hours 30 min 13 sec
      SF = 318423
      CRC = 1020
      LOS = 0
      LOF = 0
      ES = 87
      Latest 15 minutes time = 13 sec
      SF = 767
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52923
      CRC = 38
      LOS = 0
      LOF = 0
      ES = 10
      Previous 1 day time = 24 hours 0 sec
      SF = 5080725
      CRC = 13976
      LOS = 2
      LOF = 9
      ES = 1864
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52982
      CRC = 35
      LOS = 0
      LOF = 0
      ES = 9
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 317
      LOS = 0
      LOF = 0
      ES = 20
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 493
      LOS = 0
      LOF = 0
      ES = 31
      Showtime Drop Reason: 1
      Last Retrain Reason: 1
      Unfortunately, even after reading the notes, I'm still none the wiser!

    4. #23
      richone54's Avatar
      richone54 is offline Sky User Member
      Exchange: watford
      Broadband ISP: Virgin
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Aug 2007
      Location
      Watford
      Posts
      2,627
      Thanks
      0
      Thanked 4 Times in 4 Posts

      Re: Constantly disconnecting

      Previous 1 day time = 24 hours 0 sec
      SF = 5080725
      CRC = 13976
      LOS = 2
      LOF = 9
      ES = 1864

      these are your problem area, without looking back at your previous posts, do you use an extention ? if so coudl you do a test from you "test socket" overa 24 hour period

    5. #24
      Stumpy's Avatar
      Stumpy is offline Sky User Member
      Exchange: Stainton
      Broadband ISP: BT Infinity 2
      Router: BT Home Hub
      Sky TV: Sky Q Silver
      Join Date
      Sep 2006
      Posts
      524
      Thanks
      56
      Thanked 2 Times in 2 Posts

      Re: Constantly disconnecting

      I normally do use an extension, but in order to speed up the diagnostic process I currently have the router plugged directly into the master socket.

      I did have some problems previously - a month or so back, which was traced back to the faceplate, so bought a replacement from ADSLNation, however once I opened up the faceplate to have another look I discovered that one of the wires was loose and that I had several wires connected that didn't need to be - once I dealt with those issues there was no difference in speed from the test socket to the master socket, so I didn't want to jinx it by replacing the faceplate just yet.

      What sort of numbers should I be looking for for the CRC and ES values?

    6. #25
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Constantly disconnecting

      What sort of numbers should I be looking for for the CRC and ES values?
      0 and 0

      You have problems somewhere with your wiring, do you hear noises on your voice phone? Do you have filters on everything connected to the phone line? If you have an ADSL faceplate, I would strongly advise fitting it. Also check that any extensions you have are 'dead' when the faceplate is removed from the master socket.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #26
      Stumpy's Avatar
      Stumpy is offline Sky User Member
      Exchange: Stainton
      Broadband ISP: BT Infinity 2
      Router: BT Home Hub
      Sky TV: Sky Q Silver
      Join Date
      Sep 2006
      Posts
      524
      Thanks
      56
      Thanked 2 Times in 2 Posts

      Re: Constantly disconnecting

      Quote Originally Posted by Isitme View Post
      0 and 0

      You have problems somewhere with your wiring, do you hear noises on your voice phone? Do you have filters on everything connected to the phone line? If you have an ADSL faceplate, I would strongly advise fitting it. Also check that any extensions you have are 'dead' when the faceplate is removed from the master socket.
      Ah!

      I don't hear any noise on the line at all and have filters fitted to all sockets - I haven't checked the upstairs extension for "deadness"(?) when the faceplate is removed, as I don't have a phone plugged into it, and its a pig to get to, but the other extension is.

      Okay ... job for tomorrow then (when I don't have any pesky kids around asking me what I'm doing and can they have a go?!) is to replace that faceplate.

      Think I might have to look up more info on the wiring though ... the small instruction leaflet that came with it was a little vague as to the difference between the normal numbered slots and the lettered slots ... (or vague in that I'm a complete novice at this type of thing and don't want to muck it up )

    8. #27
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Constantly disconnecting

      The lettered slots(A&B) are for ADSL only. These can be used if you want to create a dedicated ADSL socket. The numbered slots are for voice and only 2 and 5 need to be used. If your wiring is standard, the blue/white/blue wires connect to these.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #28
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Constantly disconnecting

      Yes a filter faceplate would be a good idea, but you should always fit the ring line(the one to 3) at the faceplate.
      I know it is throught that this is not required with modern phones, and is only needed with old ones with bells, but this is not true. there are plenty of modern phones that need it to operate correctly.

    10. #29
      Stumpy's Avatar
      Stumpy is offline Sky User Member
      Exchange: Stainton
      Broadband ISP: BT Infinity 2
      Router: BT Home Hub
      Sky TV: Sky Q Silver
      Join Date
      Sep 2006
      Posts
      524
      Thanks
      56
      Thanked 2 Times in 2 Posts

      Re: Constantly disconnecting

      Okay I'm confused now. I've been told previously to remove the wires to 3 and it hasn't stopped my phones ringing ... should I rewire them?

      Also, I've fitted the faceplate and, barring a slight problem which I think was down to me not punching the wires in far enough the first time, everything seeming to be going okay. The two normal phone line wires I have wired to 2 & 5, and the extension that I want to use my router with, I've wired up to A & B - this seems to work okay - but Isitme you said that this was for ADSL only, for a dedicated broadband line ... I'm getting phone through there as well, but should I have wired that one to 2 & 5 as well?

      This was the bit that confused me in the instructions - I took it as meaning that the numbers were to transfer voice only, and the letters to transfer voice and broadband - is this incorrect?

      My current stats are now:

      Uptime 89142.34 88793.73
      Wan up 72861.28 72542.12
      adslctl: ADSL driver and PHY status
      Status: ShowtimeRetrain Reason: 8000
      Channel: INTR, Upstream rate = 416 Kbps, Downstream rate = 3840 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 9.1 14.0
      Attn(dB): 56.0 31.5
      Pwr(dBm): 19.5 2.4
      Max(Kbps): 4416 1056
      Rate (Kbps): 3840 416
      G.dmt framing
      K: 121(0) 14
      R: 16 16
      S: 1 16
      D: 32 2
      ADSL2 framing
      MSGc: 1 1
      B: 59 14
      M: 4 16
      T: 1 1
      R: 16 16
      S: 4.2666 17.0666
      L: 480 120
      D: 8 2
      Counters
      SF: 959811 959816
      SFErr: 494 32
      RS: 65267178 4078716
      RSCorr: 172513 59
      RSUnCorr: 10053 0

      HEC: 427 15
      OCD: 20 1
      LCD: 0 0
      Total Cells: 147764373 0
      Data Cells: 94804 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 234 0
      SES: 27 0
      UAS: 299 0
      AS: 16316

      INP: 1.06 1.06
      PER: 1.86 1.86
      delay: 8.53 8.53
      OR: 30.00 30.00

      Bitswap: 0 0

      Total time = 1 days 45 min 41 sec
      SF = 5209402
      CRC = 2696
      LOS = 4
      LOF = 18
      ES = 234
      Latest 1 day time = 45 min 41 sec
      SF = 161247
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      Latest 15 minutes time = 41 sec
      SF = 2419
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52982
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 1 day time = 24 hours 0 sec
      SF = 5048155
      CRC = 2695
      LOS = 4
      LOF = 18
      ES = 233
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52923
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52923
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Showtime Drop Reason: 8000
      Last Retrain Reason: 8000

    11. #30
      Brian69's Avatar
      Brian69 is offline Sky User Member
      Exchange: Kings Lynn
      Broadband ISP: Sky Unlimited
      Router: Non Sky Router
      Sky TV: Sky+ HD
      Join Date
      Feb 2008
      Posts
      2,971
      Thanks
      0
      Thanked 6 Times in 5 Posts

      Re: Constantly disconnecting

      If you are using a filter faceplate.

      (1) Any extension required for the router should be connected to A and B of the filter.

      (2) All extensions for telephones Should be connected to 2, 3, 5, of the filter.

      (3) The ring wire should be connected at all extensions required for telephones (the ones connected to 2, 3, 5)

      (4) You could connect a telephone to an extension connected to A and B of the filter, but for correct operation of the filter you should not do this.

     

     
    Page 3 of 8 FirstFirst 12345 ... LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION