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    Speed problem after BT line fault repaired.

    This is a discussion on Speed problem after BT line fault repaired. within the Sky Router forums, part of the Sky Broadband help category; I have just spent four days with no internet connection which turned out to be a fault on the BT ...

    1. #1
      chalky728's Avatar
      chalky728 is offline Sky User Member
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      Speed problem after BT line fault repaired.

      I have just spent four days with no internet connection which turned out to be a fault on the BT line at the pole along from my house. After many calls to Sky I finally got a BT engineer to get me back on line. He re-sited my line at the pole to a new connection. After he left I connected to the internet and did a speed test. Before the problem I got an average speed of 2416 kbps after the repair I get a constant 328 kbps which is less than a dial up speed.

      Here are my settings

      ADSL Link Downstream Upstream
      Connection Speed 2656 kbps 448 kbps
      Line Attenuation 48.0 db 29.0 db
      Noise Margin 9.7 db 22.0

      I did phone Sky immediately but was fobbed off with the excuse that it would take 10 days for my line to settle again. I do not believe this is true. can anyone be of assistance.


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Speed problem after BT line fault repaired.

      it's 3 days to settle again, not 10...10 is for initial connection...

      and that IS true...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Speed problem after BT line fault repaired.

      I do not believe this is true. can anyone be of assistance.
      It may very well be true, if a section of your line was changed, it may change the characteristics of the line enough to need complete retraining. If this is the case, you should reboot every night for the next week to allow it to re-sync.

      By the way 328 kbps is nearly 6 times dial up speed, which at best, is 56kbps. Your connection speed is 2656 kbps, so you should be doing much better than that. Have you tried the Skyuser tester? Some of the more popular testers are giving very strange results at the moment. The User one is not too heavily used so it should give you an accurate result.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      chalky728's Avatar
      chalky728 is offline Sky User Member
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      Re: Speed problem after BT line fault repaired.

      Results from Sky user.

      You are with Sky
      Your IP address is: 90.207.43.132
      Your download speed is 328Kbps. That is 3925Kbps below the average for Sky
      Your upload speed is 339Kbps. That is 56Kbps below the average for Sky.

      as I already said before my loss of line my speed was 2416Kbps

    6. #5
      richone54's Avatar
      richone54 is offline Sky User Member
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      Re: Speed problem after BT line fault repaired.

      i think your profile has been set to the low speed and will take upto 3 days to retrain for the better line conditions
      (this is all done auto by the exchange and not by sky, its something to do BRAS profiles, but i do not know enough about it to explain any better)

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Speed problem after BT line fault repaired.

      Your line connection speed is 2656 kbps, it is your throughput that is the problem. If you were a new user I would advise you to run TCPOptimiser, but unless you have made changes to your PC it is unlikely to help. You may want to try it, it will do no harm, you can get it HERE If you are running Vista, don't bother as it is self optimising. If you have never done it, it would be advisable to go to the Tweak Tester and get a report on your system. DrTCP can also be found here, which some prefer to TCPOptimiser. With both these tools use 8000kbps as your speed not the speed you are getting.

      How was your phone line damaged? I am thinking the line damage may also have damaged your router. Do you have another router or modem you could try? If the low speed remained that would rule out the router.

      When you reboot your router, do it by turning the power off then on again. This will make sure you are completely disconnected from the exchange and resynced.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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