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    A salutory lesson concerning the new Sky router

    This is a discussion on A salutory lesson concerning the new Sky router within the Sky Router forums, part of the Sky Broadband help category; Having just joined Sky Broadband I received the router on Friday and got connected up straight away. Imagine my dismay ...

    1. #1
      kaybee1's Avatar
      kaybee1 is offline Sky User Member
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      Thumbs up A salutory lesson concerning the new Sky router

      Having just joined Sky Broadband I received the router on Friday and got connected up straight away.
      Imagine my dismay when I found that I could not link up the three computers in our household.
      I fiddled and faddled about with the router settings withou success. All three comps could access the net but did not talk to each other.
      I emailed Sky to cancel my order.
      Being a persistant type I continued to fiddle and faddle until, this morning, awaking bright and bushy tailed I thought " outside the router box" and explored Norton Protection Centre.
      Disconnecting the telephone from the router I closed all Norton elements and Lo and Behold my computers could see each other

      Oh Dear! A humble apologetic email dispatched post(?) haste.
      Found my way to the 'personal firewall' eventually discovered how to set up 'trust' staus for each computer and now I'm smiling happily once more
      Having read on this site of several who had the same problem as me I thought |I would share this lesson

      Kaybee


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    3. #2
      Devil_Spawn's Avatar
      Devil_Spawn is offline Sky User Member
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      Re: A salutory lesson concerning the new Sky router

      i hate norton.

    4. #3
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      Re: A salutory lesson concerning the new Sky router

      the newer versions over the past 3 years are far more complicated to use to resolve these types of things and each new version has the options hidden under even more obsure menu headings.

      Having said that thou, i like it as it proves that its doing its job!!!!

      Fair play to the poster thou for posting this.

    5. #4
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      Re: A salutory lesson concerning the new Sky router

      Cancellation by e-mail?!?

      Cancellation of the cancellation by e-mail?!?

      With respect, I'm not sure that e-mail is the best way to communicate those important transactions!

      If you are now happy that the cause of the problem was an issue at your end, it might be worth a phone call - just to make sure that you don't find that your Sky Broadband service has been cancelled in a few days time...

    6. #5
      PaulSky's Avatar
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      Re: A salutory lesson concerning the new Sky router

      As above please call Sky and confirm you do NOT want to cancel or you may find it all goes pear shaped.

    7. #6
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      Re: A salutory lesson concerning the new Sky router

      yes i did same cancelled and uncancelled by email,but i still got cut off and had to wait 2 weeks for reconnection to broadband,i would ring and also ring broadband dept as i was told by sky the 2 depts dont talk to each other.

    8. #7
      Netgeezer's Avatar
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      Re: A salutory lesson concerning the new Sky router

      The golden lesson appears to be that you shouldn't do anything in haste, particularly cancel the service that has taken 10 days to provide. It will take a further 10 days to re-provide, that is pretty much set in stone.

      The original poster is to be commended for being so honest and for sharing the experience with everyone on here. I did have a quiet chuckle as I read through it. That the problem was down to Norton was absolutely no surprise at all. I have lost count of the number of Norton installs that I have removed and, as if by magic, service is restored to expected/normal. Whatever Norton may have been in the past, it is certainly a major headache these days. If I get called to help my first question is "Have you got Norton installed ....?" as it will set the scene for what I will be facing next.

      Now, Kaybee1, if you get disconnected in the next few days you will need to phone in to Sky to have a new broadband order placed. And then you'll have 10 days to conetmplate the error of your ways
      It's not that I'm so smart, it's just that I stay with problems longer.
      [Albert Einstein]




      ADSL Nation XF-1e filter - the dogs nuts

    9. #8
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      Re: A salutory lesson concerning the new Sky router

      yes then the new connection i was on was capped so it took a lot of phone calls to sky to get uncapped and put bk on adsl2+ i am reasonably happy now but connection speed is not as good as i was on before i cancelled trying to get a free sky + box,so a lesson to be learnt .

     

     

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