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    Sky Router unable to log in and turn on wireless

    This is a discussion on Sky Router unable to log in and turn on wireless within the Sky Router forums, part of the Sky Broadband help category; No if you can get to the router logon page that means that there is no security issue their that ...

    1. #11
      jonny1310's Avatar
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      Re: Sky Router unable to log in and turn on wireless

      No if you can get to the router logon page that means that there is no security issue their that is stopping you from accessing the router setiings page.


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    3. #12
      penrhyn's Avatar
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      Re: Sky Router unable to log in and turn on wireless

      If the V2 router is like the V1 then you have to hold the reset button in for 10 seconds or so to set it back to its default state. A quick press only results in a reboot.


    4. #13
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      Re: Sky Router unable to log in and turn on wireless

      Quote Originally Posted by jonny1310 View Post
      No if you can get to the router logon page that means that there is no security issue their that is stopping you from accessing the router setiings page.
      Yep agree, but i still stand by my comment. Prove the negative.

      The guys at sky will force you down that route regardless. PC's are supposed to be logical and therefore your comment is correct, but have you ever had software that one minutes works and the next does something odd?

      As I say Best Practice is to prove that it's not a laptop problem no matter how much you know it isn't.

    5. #14
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      Re: Sky Router unable to log in and turn on wireless

      I work for sky and they will not force you down that route if you tell them that you can get on the internet and you can get to the logon page they will tell you to do a master reset and then if that does not work they will replace the router.

    6. #15
      reddwarfcrew's Avatar
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      Re: Sky Router unable to log in and turn on wireless

      okay okay 'calm down, it's only a suggestion'

      I will still insist that best practice is to prove what you know, just to be sure. Debugging is all about proving what works and what doesn't. If nothing ahs changed then why doesn't it work..... and that's because somethinhg has changed so you need to pick thru and find out what that is to drive you to the route cause. In this instance you spend 2 minutes (yes just 2 minutes) checking taht you get teh same problem using exactly the same set up when it last worked (ie using the desktop).

      I agree that 99.9% certain it is nothing to do with the laptop, but i'm trying to instill best practice for fault finding here so that if another problem happens in the future you go down the proper route of fault finding (ie recreate the exact same circumstances when it last worked).

      I spent ages on the phone to my mate when he was after help cos his speakers weren't working..... after the 4th time of asking he finally checked that his speakers were plugged in..... and nope they weren't.

      We can't see the users pc and what they did in the past (whether they have flashed or not etc). They may not remember it but maybe they changed the default login and password..... if they use the Desktop, then they may have ticked the box to save those details and be able to get back in.

      Prove that it fails using the same circumstances as before as opposed to assume that it wont.

      Any good fault finder (including sky staff regardless as to what their script says) would go down this route.

    7. #16
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      Re: Sky Router unable to log in and turn on wireless

      Have to agree with red..
      First rule of troubleshooting is eliminate all possibilities and what you are left with is the answer.

     

     
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