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    dsl light goes amber green then amber again whats wrong?

    This is a discussion on dsl light goes amber green then amber again whats wrong? within the Sky Router forums, part of the Sky Broadband help category; hi guys please help i spent 4 hours and i cannot understand what is happening to my netear 834gt router, ...

    1. #1
      mstar's Avatar
      mstar is offline Sky User Member
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      Red face dsl light goes amber green then amber again whats wrong?

      hi guys please help i spent 4 hours and i cannot understand what is happening to my netear 834gt router, i put it on as usual but it seems to intermitantanly goes amber (getting sync) then it goes green then back amber i cannot understand its been working great for 1 year!

      check router config is fine, not sure if i should hard reset the device and start again or my firmware V1.02.09 should i upgrade?

      rang ISP they said no problem with them/exchange must be hardware or BT
      check with BT they said its nothing wrong wit the line

      guys please help pleaseee


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    3. #2
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      Re: dsl light goes amber green then amber again whats wrong?

      Could you post your detailed stats and confirm where you plug the router in (Extention/master socket/test socket)

    4. #3
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      Re: dsl light goes amber green then amber again whats wrong?

      Reset the router, plug into the Test socket and see if it improves. If it doesn't then phone Sky. If the router is not syncing with the exchange either the line/exchange equipment are faulty or the router is faulty.

      When the router fails, enter the status page and click the 'Sky Test' button. Note the error number and report this when you phone Sky.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      mstar's Avatar
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      Re: dsl light goes amber green then amber again whats wrong?

      ok the status is that it says its disconnected (which is obvious)
      however the weird thing is that it goes solid green then it goes amber again.
      its weird and i cannot understand why.

      Will it make a difference plugging it into the master socket????
      how can i determine if my router is faulty or its BT or ISP???

      not using any extention, i purchased a new BT microfilter yesterday and still no luck
      Last edited by mstar; 08-03-08 at 02:54 PM.

    6. #5
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      Re: dsl light goes amber green then amber again whats wrong?

      Will it make a difference plugging it into the master socket????
      Plugging into the TEST socket can make a big difference. It rules out any fault in your internal wiring which may be causing your problem.

      What error did you receive from the test button?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: dsl light goes amber green then amber again whats wrong?

      well i was with tech support they performed tests on the line and they said they may need to change "adjust the line" as its not sync'ing properly, but 2nd line are not available until 2mrw.

      I tried a USB modem same problem it has problem synch'ing what can i do now? as it seems its not a problem with router? but how my equipment is negotiating syncing with the isp

    8. #7
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      Re: dsl light goes amber green then amber again whats wrong?

      Quote Originally Posted by mstar View Post
      but 2nd line are not available until 2mrw.
      did they give you a ticket number ? (if not, sounds like a fob off)

    9. #8
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      Re: dsl light goes amber green then amber again whats wrong?

      Tier 3 are available all day as far as I know, it may have been queued up though, if you got a ticket ID call back and get it dealt with as soon as possible.

    10. #9
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      Re: dsl light goes amber green then amber again whats wrong?

      Sky Help seem to have a funny way of dealing with customers, some get a ticket number, others don't. I had problems with Sky+ and ran into the same thing. After being told what to do to fix it, which involved about 15mins, too long to stay on the phone, I asked for a ticket number, to save going through everything again if the fix did not work. The techy, who I must say was very helpful, said that they did not give numbers and I just had to call back and go through it all again. (fortunately I didn't have to) So it is not just the broadband side that have this problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      mstar's Avatar
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      Re: dsl light goes amber green then amber again whats wrong?

      got ticket number they said its probably a problem with BT exhange problem so exclated to BT the drop offs are becoming a lot!

      i cannot understand how/why this sudenly happened???

     

     
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