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    Firmware Upgrade

    This is a discussion on Firmware Upgrade within the Sky Router forums, part of the Sky Broadband help category; Yeah, but how do you present that to the customers in a way which doesn't make Sky look bad? "You ...

    1. #11
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      Re: Firmware Upgrade

      Yeah, but how do you present that to the customers in a way which doesn't make Sky look bad? "You know that WPA password that you've been using for months now, well, we've decided to change it."

      The V1 router doesn't appear to try to access the update server every day. It seems to try three times, and if it fails, it tries again a few days later. So quite apart from telling people that their key needs to be changed, they'd also have to explain that it'll happen at some random point in time.

      Inevitably people are going to ask, "You've changed my Network Key, but why? What was wrong with the old Key?" Sending out a new router allows Sky to present this as being a step forward, rather than an admission of failure.


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    3. #12
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      Re: Firmware Upgrade

      Quote Originally Posted by James67 View Post
      In all honesty, I think Sky's best response to the whole security issue would be to send out new routers to their customers. Obviously, that would be hugely expensive, but it would be easier to present it in such a way that Sky don't look as bad.
      That would be a complete nightmare for Sky. Ignoring the cost, imagine a million routers arriving on people's doorsteps unannounced and the confusion that would cause. What about the customers that had their original equipment installed? What about the tens of thousands of calls to ask "do I have to plug my ...", "my ..... doesn't work any more", what do I do with ....", "the settings my son put in have disappeared" etc?

      It would be far easier and more responsible to email each customer telling them that a security flaw had been discovered and directing them to a website giving instructions on how to change the settings OR telling them that new firmware will be downloaded and installed by their router if they select the option (having read and confirmed an understanding of what this entails - their acceptance of which adds them to the update server update list).

      If they combined this with agents doing the same when customers call they'd get a pretty high uptake in a fairly short time. Then they could do a mopping-up exercise for the non conformers.

      Still a big exercise but doable and not all that different from a product recall in terms of damage limitation.
      Last edited by Saturday; 15-02-08 at 06:17 PM.

    4. #13
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      Re: Firmware Upgrade

      Trouble is the great unwashed in the real world have not got a clue what a network key is. The only easy way out of this would be to send out new routers. There is an old saying "if you are in a hole, stop digging!" Sky should release the username and password, and allow people to use their own kit. they would only have to provide tech support for their routers. I know this does not solve the problem for V1,V2 routers, but it does give choice.

    5. #14
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      Re: Firmware Upgrade

      or as Brian says they could just treat us like adults and let us use our own routers....
      Last edited by blondejon; 15-02-08 at 06:21 PM.

    6. #15
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      Cool Re: Firmware Upgrade

      We livew in a big brother society, we don't get treat like adults

    7. #16
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      Re: Firmware Upgrade

      IMO just tell the router not 'to Broadcast Name' that way the hacker is blind <<in theory..

    8. #17
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      Re: Firmware Upgrade

      Quote Originally Posted by steesh2302 View Post
      We livew in a big brother society, we don't get treat like adults
      ill throw my toys from the pram until they do :P

    9. #18
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      Re: Firmware Upgrade

      Quote Originally Posted by Saturday View Post
      *** would be far easier and more responsible to email each customer telling them that a security flaw had been discovered
      Ha, ha, the "tell them the truth" option didn't even occur to me. I don't know wether that says more about me or about my opinion of Sky!

    10. #19
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      Re: Firmware Upgrade

      it would be a carefully constructed version of the truth im sure...
      Last edited by blondejon; 15-02-08 at 07:18 PM.

    11. #20
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      Re: Firmware Upgrade

      The "tell the truth" option would get lumped in with lost data disks, laptops stolen from cars and lots of other data secuirty flaws/****-up's. Now we all know that they are not related, but since when did a technicality like that get in the way of a good red top headline.

     

     
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