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    Sky Deception

    This is a discussion on Sky Deception within the Sky Router forums, part of the Sky Broadband help category; have also alerted colleagues to the fact the router is hacked so Sky are on the lookout for 'suspicious' router ...

    1. #11
      Isitme's Avatar
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      Re: Sky Deception

      have also alerted colleagues to the fact the router is hacked so Sky are on the lookout for 'suspicious' router failiures...
      As our bard would say 'there's a chiel amongst us takin notes'

      Not much in the spirit of the forum is it?

      TomD


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    3. #12
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      Re: Sky Deception

      no but just to be aware that Sky know what's going on...

      I'll help with issues but making our job harder will only make issues worse...and by bricking a router and then calling Sky for a replacement is just wrong - why should they replace it if you've willingly knackered it?
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    4. #13
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      Re: Sky Deception

      why should they replace it if you've willingly knackered it?
      I couldn't agree more! I am afraid Sky have made a rod for their own back by replacing routers without the old ones being returned first for examination. No other commercial organization would, or could afford to do it.

      I am still mystified that other users did not receive a post paid return slip for sending the faulty router back. I did and returned the one I had replaced, I'm still waiting for an acknowledgement for it by the way.

      I think we are all aware that the forum is probably being monitored by someone at Sky who will be senior to your good self, I am sure you will do your career no harm by 'scratching his/her back'

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #14
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      Re: Sky Deception

      Personally I do not believe that Sky should be replacing any routers without enforcing a return to base policy for the faulty units, these should then be checked to find out why they failed and any suspicious units should be followed up on. We get enough calls in the evening from people whose routers fail legitimately without calls from people bricking their routers just to get a new one or to get a replacement that they can have another try at unlocking.
      It's time that Sky went back to putting pre-paid labels in with the router and customers should be told to return them or face a fee for unreturned units.

    6. #15
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      Re: Sky Deception

      But there is a flaw in the return for a replacement theory. Returning it would take 5 - 7 days, then this would have to be processed and a new one sent out. From what some people have told us this has been as long as 15 days. So were talking about 20 days turn around. Thats almost a month without a usable connection which is also a kick in the teeth for people.
      On top of which, IANTE, I have stated before on here that there is a directive in place written by ofcom which basically states something along the lines that forcably denying people the use of their own equipment is against the directive and is not permitted.
      Why this hasnt been taken up with ofcom yet I will never know but it could be one to consider if sky were to bully customers beyond belief.

      I think it hasnt been considered yet as it is possible to get the username and password out of the V1 and V2 Netgears and so a share of sky's users are happy at being able to use their own equipment should they so wish.

      This is one point I would bring up given the chance to Question sky and perhaps put forward a few suggestions as to how they and the customer could have the best of both worlds.

      </rant>
      Regards,

      Tom (HSNetwork)

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    7. #16
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      Re: Sky Deception

      On the same token though, sorry forgot to add, I will also admit that I dont consider users running the risk at bricking their router to get the username and password, if they dont have enough knowledge/confidence/need or requirement, to do so.

      And afterall, until the contract is up the router is still classed as Sky's property.
      Regards,

      Tom (HSNetwork)

      A Word of advice :-
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    8. #17
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      Re: Sky Deception

      Who said anything about return prior to replacement? Sky send out a new router, with that router is a pre-paid label barcoded to specify what router it is associated. Customer switches routers over and returns the faulty unit via royal mail using the label.
      If on return the unit is checked and wrong firmware is in use or flashing has been attempted etc the customer should be contacted. If the unit is proven faulty without "any outside interference" then the unit is repaired/ sent back to manufacturer etc.

    9. #18
      Isitme's Avatar
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      Re: Sky Deception

      Customer switches routers over and returns the faulty unit via royal mail using the label.
      That's what I did, but I seem to be in a very small minority.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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