Warning About Sky and Routers

[reddwarfcrew]

as the UN and PW for the ADSL are hidden, then no you can't as you wont know what UN and PW to put in the new router. This would also be against the T&Cs that you have signed up to as the T&Cs state you must use a router provided by sky and thus you should contact sky to send a replacement router.

However, if you pop over to the 'Extracting Username and Password' forum on skyuser, then you will get the answer you are looking for (http://www.skyuser.co.uk/forum/extra...ter-passwords/).

[worcesterman47]

Originally Posted by reddwarfcrew

However, if you pop over to the 'Extracting Username and Password' forum on skyuser, then you will get the answer you are looking for.

i have just checked extracting password etc & i do NOT intend to try that route ..final question...i have seen some posters on this thread mention buying a sky router from ebay..in the event of not getting a replacement router from sky itself...would an ebay one work ? or again would i still need to know my username & password...final question..honest !!

[Saturday]

There is a non-destructive and very simple method to extract the connection details, requiring no technical skill, discussed in the forum. As has been made clear, if you use these details in another router you would be breaking Sky's T&Cs with as yet unknown consequences.

If you buy someone else's router on Ebay and use it, that would, currently, work. Again you would be breaking Sky's T&Cs if you did this but rather more emphatically than by using your own non Sky router. Not only would you not be using the router that Sky supplied to you but you'd be using someone else's and their username and password.

[James67]

It may work, it depends whether Sky have deactivated the username and password that's programmed into the router. At the moment, they don't seem to do that routinely, but I'm sure Sky will have noticed the large numbers of Sky routers for sale on eBay and it's only a matter of time before they start deactivating routers belonging to people who have left Sky, and routers that have been reported as having broken down, for which Sky has sent a replacement.

The Sky Broadband Terms and Conditions do require you to use the router which Sky supplied to you. Using a router that was originally owned by someone else still breaks the T&C's, even if it happens to have a Sky label on it.

EDIT: Saturday beat me to it.

[blondejon]

As was mentioned in another thread surely the sale of goods act overrides this idea that goods come with only 12 months warranty? Ill be keeping my slightly intermitent router in a box just in case once the replacement arrives

[James67]

That's a good point. People have been able to claim that an item which has failed, but shortly after the warranty period, wasn't "fit for purpose" because you would reasonably have expected the item to remain functional for longer.

I think the fact that Sky do not appear to have any proper mechanism for replacing warranty-expired routers, and the fact that they insist on you using only the router supplied to you by them would give a pretty good basis for a claim under the SoGA.

[eyemdee]

Originally Posted by Saturday

If you buy someone else's router on Ebay and use it, that would, currently, work. Again you would be breaking Sky's T&Cs if you did this but rather more emphatically than by using your own non Sky router. Not only would you not be using the router that Sky supplied to you but you'd be using someone else's and their username and password.

For a target price of around £20 including postage, a Sky V1 router flashed back to standard Netgear firmware is not bad insurance against your own router failing just when you need it, while you await the replacement.

Still against the T&C's but at least you can use your own username and password, or even just the power supply which presumably is allowed!

[edwardw]

just spoke to CS after my router failing
its out of warrenty
but she said she can escalate the procedure and send me a new one still!