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    Warning About Sky and Routers

    This is a discussion on Warning About Sky and Routers within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by PaulSky Its an oversight that they are looking into at the moment and currently they are manually ...

    1. #11
      penrhyn's Avatar
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      Re: Warning About Sky and Routers

      Quote Originally Posted by PaulSky View Post
      Its an oversight that they are looking into at the moment and currently they are manually working around the problem.
      Wasn't that Peter Hain's excuse



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    3. #12
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      Re: Warning About Sky and Routers

      Quote Originally Posted by PaulSky View Post
      Its an oversight that they are looking into at the moment and currently they are manually working around the problem.
      They must be having a very long look then. My router went out of warranty in August and packed in two weeks later. I'm guessing I was one of the first, if not the first to get this problem.

      It took a lot of hassle and escalation to senior management to get me a new router and I only just escaped a cease and re-provide as their customer centric "solution"

      Sky became aware at least then, if not before that they had a broken process. Five months later and still not fixed

    4. #13
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      Re: Warning About Sky and Routers

      There are lots of Sky routers on EBay, (where do they get them from?).

      In light of this thread I'm tempted to get one as a spare, but should I get an 834GT or one of the new ones?

      Or just get a regular router and put my Sky Id's into it.

      I used to be indecisive but now I'm not so sure!


    5. #14
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      Re: Warning About Sky and Routers

      This is a scary thread.
      I've been with Sky Max for 16 months, no problems.
      How long are the original routers supposed to last?

      I would never dream of flashing, extracting or ebaying
      a router.
      Last edited by murdock; 24-01-08 at 08:32 PM. Reason: new line

    6. #15
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      Re: Warning About Sky and Routers

      Unfortunately, this is the case and its affecting more and more customers. Sky's problem resolution is usually along the lines of a month (or more) for system errors where there is no automatic process in place. It will get manually escalated to a software department who only process a certain number of requests a day. The queue is getting longer and longer...

      To actually fix the software? Pre Active Cancels (which completely anulled the ability to add broadband to an account and affected thousands) were finally fixed in the system around 4-5 months after being reported - but they didn't tell call centre staff for another month or so afterwards.
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

    7. #16
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      Re: Warning About Sky and Routers

      Quote Originally Posted by penrhyn View Post
      There are lots of Sky routers on EBay, (where do they get them from?).

      In light of this thread I'm tempted to get one as a spare, but should I get an 834GT or one of the new ones?

      Or just get a regular router and put my Sky Id's into it.

      I used to be indecisive but now I'm not so sure!
      I know someone who owns two Sky Routers yet has a closed account (and has never had broadband or TV) because of the many mistakes made when he signed up.
      I am not posting officially on behalf of Sky. I am posting individual thoughts and advice.
      Sky Broadband Provisioning: 08705 515 515 - Option 1, Option 1, Option 3

    8. #17
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      Re: Warning About Sky and Routers

      I've been with Sky Broadband since September and was supplied an original (?) white Netgear router. I've seen a sticky for extracting the user data from the black v2 router but is it possible to extract the same info from the original router?

    9. #18
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      Re: Warning About Sky and Routers

      It's much more easy to get your connection password out of the V1 router.

      Details on how to do it can be found here.

    10. #19
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      Re: Warning About Sky and Routers

      Quote Originally Posted by James67 View Post
      But the router is your property and according to the T&C's, it's only guaranteed for one year. Say your Sky TV receiver failed 13 months after it was installed. You have to have a Sky TV receiver to make use of your Sky TV subscription, but you'd definitely have to pay to get it replaced if you don't have a repair plan. I can't see any difference with the router. The problem is, however, that there doesn't seem to be any kind of mechanism to place an order for replacement router. Something of an oversight, to say the least.
      I am flabbergasted that a company like Sky could put themselves in breach of their own contract!

      If they insist that you use their own router and cannot supply a replacement if it fails, then they cannot provide the service that they have advertised and sold, and are surely open to compensation claims if customers are forced elsewhere.
      Last edited by eyemdee; 18-01-08 at 12:44 AM.

    11. #20
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      Re: Warning About Sky and Routers

      If this happens to me (1 dead router already) then I'll switch over to O2, they have already phoned my wife wooing us over.

     

     
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