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    Router Freeze, Loss of Connection Possible Fix

    This is a discussion on Router Freeze, Loss of Connection Possible Fix within the Sky Router forums, part of the Sky Broadband help category; I have tried all of these solutions to no avail, however last night my internet connection stayed on & the ...

    1. #61
      davidw's Avatar
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      I have tried all of these solutions to no avail, however last night my internet connection stayed on & the difference was that my suspended PC was connected with a wire - I suspect that this won't last. This is obviously a bug with the equipment (either the router or the easynet stuff) as it is should recognise a connection problem exists and automatically reconnect without needing a reboot. Do Sky recognise this forum ? Maybe the colllective problems will make them take it more seriously than individual calls to support. My cable modem stays online for months at a time & I need my sky box to do likewise - I would like to install some remote monitoring security cameras in my house & need a reliable internet connection for this (plus no blocked ports !!)


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    3. #62
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      The wire bit may have just been a co-incidence - it may just as easily be your connection has stabalised overtime.

      I agree that the netgear software/firmware leaves a LOT to be desired.

    4. #63
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      Hi... This is my first post here. I would like to say that this site has saved me a few headaches because I was going to get Sky Broadband but because of the equipment restrictions it is not a viable option..

      Anyway back to topic. I am not a Sky Broadband customer although I am on thier easynet LLU (the same one sky broadband is on.). I had problems with the reboots and lockups as well with my DG834GT netgear router. I had to have my line restricted to 13Mbs in order to get a stable connection at first but then I found a tweak that netgear routers let you do. It involved changing a setting through Telnet that would let your modem sync at different rates and either reduce or increase your SNR.

      I can sync at 12888Kbs with an SNR of 4.1 and have it work from 2PM to 3AM but then the SNR always drops to 0.1 and then picks up again at 2PM. Just now I am syncing at 10668Kbs with a SNR of 6.0 although it will increase to as much as 7.9 or decrease to as little as 5.1 depending on what time it is. I do have another one I use but havent had time to fully test it.

      From what I have read on other boards this is more a SNR fault than a line/router fault as the value for the default SNR is set by the ISP. Also I understand Sky have disabled the Telnet option so there is no way to change this option in thier router. I dont think I could go back to losing connection every 8 minutes or having to reboot every morning so I will just stay where I am.

      One other thing. The value I change through telnet does not stay with the router so a reboot resets it and I have to go through the proceedure again but since I dont have to reboot anymore this is not a problem.

    5. #64
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      Your router should adapt to the connection so that it becomes stable. If this doesn't happen then yes the ISP can tweek their end to get you a more stable connection

    6. #65
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      Hi,
      Just an update on the rebooting issue I have.
      The Nm has improved slighty to 8.4db at 2.7mb this was found in the early hours of yesterday morning, It dropped during the day until reaching 5db at 6-7. the router needed rebooting. It is no 8.5db.
      So the problem has improved, But I dont know how, Unless like you say the router has adapted.
      I am still not happy though with having to reboot the router at all. So am still waiting for the top tier of Tech Support to ring me back.(its only been 48 hours)!

      Cheers

    7. #66
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      Good luck

      Good luck with Tier 3 - I have been 'promised' that they would get back to me since last Sunday - Have heard nothing at all....

    8. #67
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      I wouldn't expect a call back. My experience with call centres is that they are all outgoing calls only. To get a callback they have to go through managers, which I bet they ccan't be arsed to do, so it's just and easy way to get you off the line.

      I've got a bit of a dicky sky connection too, it keeps dropping out, but only my download speeds, I can still upload all the time...... my Wanadoo connection started doing it when they switched me onto LLU and eventually it stopped working altogther, tech support couldn't help and after 2 months of endless (expensive) phone calls to morans I cancelled it (another month later to get disconnected ) and now have sky.
      I've been tinkering with the router going off what you guys have said here and it has got a little better but can you just calrify a couple of points for me as to what the SNR (signal noise ratio?) it's significance and how to find it out? I've had got my noise margins and line attentuation. And have found improvements from rebooting, but it still keeps going now and again.

    9. #68
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      I have found that the lowest stable rate is about 6 - so have a look at the value at about 9:30 in the evening - a reboot at this time should bring it up to that value.

    10. #69
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      Will do, It's 6.4 now, goes as high as 12, but seen it drop to 5.8 too, thats when i rebooted last time, but it still dropped out, syncing at around 15000kbps now instead of 16000. Guess i need to get it lower still.

    11. #70
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      Quote Originally Posted by dingdong View Post
      Your router should adapt to the connection so that it becomes stable. If this doesn't happen then yes the ISP can tweek their end to get you a more stable connection
      Any idea how many times you'd have to reboot before the router adapts to the connection and becomes stable? I've had mine for 36 hours and have had to do three reboots (2 mornings and yesterday evening). How much longer should I do this before I call Sky and get them to do something about it?

     

     
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