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    Router Freeze, Loss of Connection Possible Fix

    This is a discussion on Router Freeze, Loss of Connection Possible Fix within the Sky Router forums, part of the Sky Broadband help category; "Dingdong" Can I just say thanks, I did everything you said and my internet has worked all day and my ...

    1. #281
      Medic One's Avatar
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      Thumbs up Re: Router Freeze, Loss of Connection Possible Fix

      "Dingdong" Can I just say thanks, I did everything you said and my internet has worked all day and my son has been on it all evening in his room using the wireless and he says it was fast all the time. I was thinking of telling sky to stuff it but it now seems to be working fine
      Thanks again.
      Medic One


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    3. #282
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hello Saturday

      Yes, I have unchecked uPnP. I have just double checked and it is still off

      Is that the main thing?

      These are my statistics
      ADSL Link Downstream Upstream
      Connection Speed 3776 kbps 416 kbps
      Line Attenuation 56.0 db 31.5 db
      Noise Margin 7.7 db 13.0 db

      Is the Noise margin ok?

      Actually the connection has been up for 27 hours, longest for ages. I'll see how it goes

      Thanks

    4. #283
      Saturday's Avatar
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      Re: Router Freeze, Loss of Connection Possible Fix

      Yes, To disable UPnP just needs the box unchecked and applied.

      Your noise margin is fine - or at least was at the time you took your stats. As long as it stays above ~6db you're unlikely to have any problems, unless you have a poor line which is generating a lot of errors where a higher figure than this may be needed for a stable connection. Your sync speed is a shade low for your attenuation so I think it is likely there is some small amount of noise present. Have you done a test socket comparison?

      However, if you've had a stable connection for 27 hours then I'd say things are looking good.

      If you get disconnection problems again, look to noise margin/line noise and errors as a possible cause.

    5. #284
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      Re: Router Freeze, Loss of Connection Possible Fix

      ok, thanks for that Saturday

    6. #285
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      Re: Router Freeze, Loss of Connection Possible Fix

      After struggling with the router for two days to get a stable and fast wireless throughput, I found a solution which works for me. It may help others and is certainly worth a try.

      Place the router at a lower level than all the computer wireless antennas/ laptops in the house. The antenna seems to transmit better upwards and outwards than downwards and outwards.

      I have my router on the plastic feet and stood up sideways..but in theory it should work if you have the router flat on it's rubber feet too. I think the router's electronics interferes with the antenna signals and kills the signal downwards. Netgear states to place it as high as possible. In practice, this is the WORST location for this Sky router, atleast in my case.
      F1 NET-->Latest news, views on F1 & Motorsport
      <a href=http://f1net.smartlivin.net target=_blank>http://f1net.smartlivin.net</a>
      "Me->Why is my Max at 2MB when my neighbour on the same package is getting average speeds of upto 14MB?
      Sky Humour Line (Tech support)->Maybe your neighbour is getting some of your speed."

    7. #286
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hi guys,

      Just want to say thanks for a load of good quality info in here, I've been having this problem ever since joining Sky. I've moved the router all over the house, stood it up, lay it down, rested it on things to improve airflow, plugged it into different sockets, reset it, reverted to factory settings, and even got down on my knees and begged it to JUST ONCE not cut out five or six times a night... all to no avail.

      I followed all the info on here regarding UPnP, changed it to Auto 108, and monitored ny noise margin like a hawk, and what I found was when mine is at 7.3 it's fine, 7.2 gets a little sluggish, 7.1 I start to see connection problems with the wireless and at 7.0 it's freeze time.

      So I used Mognuts utility to change the noise margin to 8, it's cost me a little in speed (from 11.4meg to 10.8meg) but I've now had three days of stable connectivity with no resets and in terms of percieved speed the internet connection on my PC actually appears to be quicker, this is supported by higher broadband speed test results than I usually got prior to this change.

      So if you have done all the above and you're still having problems, try changing your noise margin to the next highest value so see if that helps.

      Dave

    8. #287
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hi there
      Have unticked the appropriate tick box connection has held all day and to be honest I have rebooted a couple of times and have connected straight away. Speed appears to be a bit red hot. Do I need to reboot - bit of a non-techie and just a bit worried about the warning message - I assume that it is pefectly safe to do the reboot. Cheers and thanks for the apparent fix.

    9. #288
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      Re: Router Freeze, Loss of Connection Possible Fix

      Quote Originally Posted by masefield View Post
      Hi there
      - bit of a non-techie and just a bit worried about the warning message - I assume that it is pefectly safe to do the reboot. Cheers and thanks for the apparent fix.
      Not quite sre what warning message you are referring to, but i assume it something like "your connection will be lost while the reboot takes place" - apart from that - rebooting is perfectly safe - you may in some instances have to do a "repair" on your pc wireless card connection if it does not pick up an ip address from the router following the reboot.

      If you are not sure how to do a repair, just click on the failed connection logo in the task bar at the bottom and the screen that is displayed will offer a repair option on one of the screens

    10. #289
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      Re: Router Freeze, Loss of Connection Possible Fix

      This may sound silly but those who are having connection problems, does the actual connection light on your router flicker a lot? why I'm asking is that mine does.
      I'm wired, had router flat ontop of pc casing ontop of desk (last one was always there and worked more or less fine for years -speedtouch), transferred router onto its side and beside pc-thats when conenction problems kicked in, then away from pc -still got flickering connection light and intermitent connection, now have moved back to flat ontop of pc again, and fingers crossed, not too bad.
      I know being wired my connection should be solid, Sky techys also know this and have told me if my connection problems persist they will send new router out.

      Isn't it murder when your eyes are drawn to the damn thing watching it incase anything flickers, when you should be looking at your screen

    11. #290
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      Re: Router Freeze, Loss of Connection Possible Fix

      Flickering just means that there is data being transmitted/received. On a heavy download it will flicker a lot, when idle it will flicker a little. Nothing to worry about.

     

     
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