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    Router Freeze, Loss of Connection Possible Fix

    This is a discussion on Router Freeze, Loss of Connection Possible Fix within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by MonkeyMagic Hi Koala5, No I didn't do that, but with UPnP switched off the connection's stayed up ...

    1. #251
      Koala5's Avatar
      Koala5 is offline Sky User Member
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      Re: Router Freeze, Loss of Connection Possible Fix

      Quote Originally Posted by MonkeyMagic View Post
      Hi Koala5,
      No I didn't do that, but with UPnP switched off the connection's stayed up overnight which is a first.
      Detailed stats which I have now downloaded are probably not something I should post on here in their entirety, though I'm not sure what I should be looking for. If it's the ratio between SF(2404976) & SFerr(251) or the ratio between RSCorr(3717774) & RSUnCorr(3654), then I don't think I'm getting a massive error rate. I've also got 0 Drop Cells and 0 Bit Errors (Up & Down).

      Down Up
      SNR (dB): 11.6 12.0
      Attn(dB): 34.0 19.7
      Pwr(dBm): 0.0 12.4
      Max(Kbps): 5224 864
      Rate (Kbps): 5133 764
      No harm in posting the full results most people do, I believe a big factor is CRC errors, they should not exceed 0.1% of the SF "Super frames" transmitted. If they do then you need to go down the route of testing whilst plugged into the test socket behind the BT master socket face plate, this will rule out any problems with extension wiring etc.


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    3. #252
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      donovaa is offline Sky User Member
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      Re: Router Freeze, Loss of Connection Possible Fix

      Ok, my problem turns out to be the sky router. I know this as I just went out and bought a new 97 Netgear DG834N router. I wanted to just rule out the router being the problem. It took 2 mins to set up and worked straight away. The internet connection has stayed up.

      Now I don't know what to do as I was planning to go to Talk Talk and Freeview. At least with Talk Talk I won't be breaking Ts&Cs by using my own router and am not tied to Sky TV. I might be too lazy to change it now it works. Its such a relief I am now connected to Internet for more than 5 minutes! I didn't realise how much it was stressing me out as I can work from home properly again.

      Am v.annoyed with Sky though... I requested another router at the beginning of my problems, but never got one. Also this router could probably handle closer to 8MB speed and I can't stand to call Sky Support again as they are a joke.


      Amanda

      Quote Originally Posted by Stumpy View Post
      I do wonder how many times we're going to have to tell Sky that they have a problem with their routers, until they even acknowledge it?

    4. #253
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      MonkeyMagic is offline Sky User Member
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      Re: Router Freeze, Loss of Connection Possible Fix

      Quote Originally Posted by Koala5 View Post
      No harm in posting the full results most people do, I believe a big factor is CRC errors, they should not exceed 0.1% of the SF "Super frames" transmitted. If they do then you need to go down the route of testing whilst plugged into the test socket behind the BT master socket face plate, this will rule out any problems with extension wiring etc.
      Cheers Koala5. My cuurent SFerr is 975. With a current SF Counter of 5532372 = Sferr/SFcounter of 0.0176%. So, I reckon I'm alright on that front. Seems switching off UPnP is what has worked for me. Good luck to the rest of you out there!

    5. #254
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      Re: Router Freeze, Loss of Connection Possible Fix

      well my connection just keeps stopping - and i have to reboot hmm seems this connection is not even worthy of the term backup link

    6. #255
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hi all, just like to say thanks to all out there 4 the info in this thread, turned off the U PNP facility and the router is now stable.
      Next question is, now that the router has been connected continuously for more than 24 hours, my speed test results from differing sites show me dropping from around 1.5 meg to around 900k, yet the router status reports my connection as a constant 1664 kbps down, 448 up?
      I'm happy to have a stable connection now, bit miffed about the slow down?
      Any ideas?

    7. #256
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      Re: Router Freeze, Loss of Connection Possible Fix

      Just want to add my kudos for this guide, thankyou Dingdong.

      I got sky-max package because I play mmorpgs and didn't want my online gaming hindered in any way.

      I also chose to use the wireless option as the computer is located away from a telephone point, and I had the same problems as everyone else, it disconnected frequently (the first problem was getting my computer to accept the netgear wg311t but that's sorted).

      Anyone who plays mmorpgs (WoW) will know how frustrating frequent disconnects are.. anyways I tried the advice in the guide, logged into router etc, turned off UPnP and changed to auto 108mps and last night for the first time I had a consistent gaming session for at least 3hrs (total connection with no interruptions, lag or disconnects!! WooT! Thx again!!

    8. #257
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      Re: Router Freeze, Loss of Connection Possible Fix

      Quote Originally Posted by MonkeyMagic View Post
      Cheers Koala5. My cuurent SFerr is 975. With a current SF Counter of 5532372 = Sferr/SFcounter of 0.0176%. So, I reckon I'm alright on that front. Seems switching off UPnP is what has worked for me. Good luck to the rest of you out there!
      Just an update - since turning off UPnP my connection has now been up for over 9 days without a hitch. Top tip for anyone facing the frequent disconnect problem must be to switch UPnP off.

    9. #258
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hi Guys

      Firstly, big thanks to Dingdong for saving my sanity

      but also, just a quick question.

      turned Upnp off, but still have to fool the Router round the low noise margin. Is it the Router causing this noise margin issue, or my connection (extension in house/ distance from exchange?) Is there anything BT/Sky can do without me having to see an engineer or put up with stupid troubleshooting call centres?

      i'm happy to buy a new router, but don't want to unless it's a definate fix.

      had a power cut last week and still have got the Nm up to an safe level.

      thanks again, and hope i've not asked a stupid question

      Mook

    10. #259
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      Re: Router Freeze, Loss of Connection Possible Fix

      Hi, I tried all the fixes in the forum and more. Turned out to be router in my case. The sky router needed rebooting every 10 minutes in the end and took 20 minutes for a new connection to be made. I had to turn the sky router off for 15 mins and reboot a few times until I got a connection again and the internet light only stayed on for another 10 mins... this went on all day... so if your problem was like mine a new router will fix it. This problem wasn't as bad at the beginning and seemed to get worse and worse, then i gave up.

      You should try to get sky to send you a new router so you can see if its that first.

      Amanda

    11. #260
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      Re: Router Freeze, Loss of Connection Possible Fix

      this worked for me,was going to lob it out the window before doing this fix so for now the window is closed and all is well

     

     
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