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    Router Freeze, Loss of Connection Possible Fix

    This is a discussion on Router Freeze, Loss of Connection Possible Fix within the Sky Router forums, part of the Sky Broadband help category; With the wired connection it should always be ok, as there is nothing to get disconnected. It only affects wireless ...

    1. #11
      dingdong's Avatar
      dingdong is offline Sky User Member
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      With the wired connection it should always be ok, as there is nothing to get disconnected. It only affects wireless connections. With the wired connection i believe you are always connected at 100MB anyway


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    3. #12
      SatDish's Avatar
      SatDish is offline Site Founder
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      its a shame Annie didnt wait just a little longer as im sure this would have sorted the problem
      "To help would be a great adventure"

    4. #13
      dingdong's Avatar
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      My thoughts exactly - she had all the same problems as me.

      Makes me wonder also about the number of users sky must have had that cancelled due to this. If i were them i'd seriously think about suing netgear for providing software that doesn't support basic functions
      Last edited by dingdong; 17-09-06 at 07:38 PM.

    5. #14
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      My router has been fine since I switched off uPnP on friday evening and I haven't had a single problem, it's been online for around 48 hours. I think a lot of people having problems will find switching it off will cure most of the lockup problems. The speeds I've been getting have been amazing!!

    6. #15
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      i thought too that it was a upnp problem and i switched that off last night at 7pm and did not have any problems until about 2 hours ago.

      i had left the router on over night to see what had happened and 16 hours l8er the same problem has reared its ugly head again

      very very slow turn over of pages and no proper speed test - even after rebooting the problem returns an hor or so l8er

      my stats are :

      Connection Speed 15323 kbps 766 kbps
      Line Attenuation 20.0 db 10.9 db
      Noise Margin 13.8 db 12.8 db

      now at a loss as to what the problem could be if it aint the upnp ?

      any ideas ?
      Last edited by KILL BILL; 17-09-06 at 09:00 PM.

    7. #16
      dingdong's Avatar
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      did you also set it to 108M

      also at 7:30 to 8:30 you will probably get a drop in Noise Margin - if you were syncing near the limit it would affect you. You probably need to reboot to fix it if you have not already done so. You will then tomorrow it will be ok if you don't reboot or turn your router off in the meantine
      Last edited by dingdong; 17-09-06 at 09:05 PM.

    8. #17
      KILL BILL's Avatar
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      ive jus connected the router to my computer via ethernet only - dont need wireless at the moment -

    9. #18
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      Many Thanks DingDong!

      I was supposed to be switched over from Pipex on Thurs but didn't get a chance to switch the modems over until yesterday afternoon.

      Pretty painless as far as connecting the modem was concern and then linking my laptop and desktop to it.

      I was pretty worried about Sky not providing the admin ID and password though because anyone with the knowledge could have connected to my modem and change the settings.

      The helpdesk is to be avoided unless you have no choice - I can't get onto www.skybroadband.com to set up my emails (cannot find age). I was told by the helpline that the webmail was down (yesterday) so it may be related. Only trouble was it took them 20 minutes to tell me that after asking me to ping, etc.

      I can now get to the webpage but I still cannot log on to SkyBroadband so I don't know if the webmail is still down or it is something else.

      Anyway, many thanks for the default password. I feel a bit safer now that I have changed it and I can monitor the logs for any suspicious activities.

      I think all new users should be given this information and advised to change the default password as soon as they are connected (like when you get your ATM pin).

    10. #19
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      good news

      i think its good news for people who have had the problems with wireless
      but i wonder how many there are like me who have the cable conected
      but still have the lockups and have to keep rebooting every night and loss of speed
      or have i made a twit of myself and im the only one

    11. #20
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      You can still do this with cable, it will do no harm and may fix the problem - try it. The UPnP issue will also affect cable connection as well.

     

     
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