Router Freeze, Loss of Connection Possible Fix

[firestorm_westy]

I am glad you have a stable system at last - I have officially given up with Sky...

Telewest have price matched for me, and I now have a stable, 10 meg/sec connection for £10, so am more than happy.

As a final comment - If you think getting hold of Sky for support is hard, just wait until you try to cancel... Although they agree to this (after 55 mins on hold) - I had to confirm via E-Mail....

The address they gave me first time didn't exisit, and since getting the correct address, and sending the confirmation, I have heard nothing.

Paul

[Tones]

Hi, This is my first post, I too have been having loads of problems with the sky router disconnecting whenever it pleases, but as with most people it was usually between 7pm until 10pm.

Thankfully from the information I have obtained from this forum I was able to stop the disconnections and it has worked very well. Thanks for that.

However four days ago I received that elusive call from tier 3 technical support that most of us seem to be waiting for. After a two minute call the nice man at sky logged into my exchange and enabled my line for adsl rather than adsl2+ which he said was the cause of my problems.

Since then my connection has been rock solid even after rebooting my router to reset it to its default settings. My sync speed dropped very slightly and my noise margin has gone up from around 10db to 15 db and only drops slightly between 7pm and 10pm.

I am on the mid package and after four days of regular speed tests my download speed is constant at 6 mbps and my upload speed is 385 mbps.

I am suspicious that sky may be aware there is a problem with the routers capability to operate on an adsl2+ connection judging by how quickly and confidently the guy in tier 3 tech support was able to diagnose the cause of my problems.

Still maybe this information may be of use to some of you.

Cheers.

[firestorm_westy]

Hooray - They have finally acknowledged my request, and said that I will be disconnected in 14 days (which is kind of ironic, as I disconnect automatically everyday anyway! :-) )

I wish you all luck, and thanks you for the time, and support that you offered.

Regards,

Paul

p.s. They have asked me to send the router back - Maybe they need a door stop?!

[oldfatgit]

Ding Dong, Thank you

I was going mad with the laptop not connecting or dropping out.
sky technical - no help at all
my lan connection was never a problem and was working great - I have not done any speed tests as I am not a heavy user but I do like to surf - despite issues over migration dates, should have been 7th Sept but after calling sky many times was told it would not be until 5th Oct. Line was actually activated on the 30th Sept. no problems accessing skybb (just the wireless issues) Once again thank you Ding Dong

[Benny]

if you are using the netgear wireless wg111t and having problems, you could revert to windows managing your wireless connection for you rather than netgear . I have done this and my wireless connection has been far more reliable .

If you want to try this .. open network connections , right click the icon for you connection , then go properties, then wireless networks...

Then tick the box to allow windows to configure network settings . Set up your network with the required details and password, and you are away. The netgear icon still remains in your system tray which shows green ( if connected) so remains a good indicator of connectivity even thou netgear is no longer managing your wireless connectivity .

Benny

[liverpool]

How do people get thru to tier 3 support or tier 2? never heard of this before. Also dingdon, im downloading for 1hr and 30min like u said and my results so far are

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 82530 81898 0 7902 41969 00:27:06
LAN 10M/100M 102 0 0 8 0 00:28:26
WLAN 11M/54M/108M 80763 82492 0 41343 8412 00:28:16


ADSL Link Downstream Upstream
Connection Speed 3894 kbps 724 kbps
Line Attenuation 55.5 db 36.2 db
Noise Margin 6.3 db 7.5 db

[matt18]

I am new to sky and had problems as stated by dingdong.
I read and followed his advice and everything seems fine so far.
Nice one dingdong

[Keiran2K8]

Great one dingdong.. Brilliant work