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    Wireless connections dropping every few minutes

    This is a discussion on Wireless connections dropping every few minutes within the Sky Router forums, part of the Sky Broadband help category; Hey, I'm new to Sky User Forums. I have been experiencing problems with my Sky Router which we have recently ...

    1. #1
      flambor's Avatar
      flambor is offline Sky User Member
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      Wireless connections dropping every few minutes

      Hey, I'm new to Sky User Forums.

      I have been experiencing problems with my Sky Router which we have recently installed. I can use the ethernet (wired) connections fine but whenever anybody connects wirelessly, the connection drop every few minutes. This situation gets worse and worse the further away you are from the router.

      I'm no expert with routers, but I've had a look at the stats and the noise margin seems OK, never dropping below about 8.5dB even in the evening. I've pasted the details stats below:

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 8096 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 8.5 14.0
      Attn(dB): 37.0 23.5
      Pwr(dBm): 19.8 9.6
      Max(Kbps): 9152 1184
      Rate (Kbps): 8096 768
      G.dmt framing
      K: 254(0) 25
      R: 12 16
      S: 1 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 254 25
      M: 1 8
      T: 1 1
      R: 12 16
      S: 1.0470 8.6153
      L: 2040 208
      D: 64 8
      Counters
      SF: 4762680 4762678
      SFErr: 93 94
      RS: 647724486 40482763
      RSCorr: 38421795 414
      RSUnCorr: 2248 0

      HEC: 69 62
      OCD: 0 0
      LCD: 0 0
      Total Cells: 1545976388 0
      Data Cells: 8471027 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 51 0
      SES: 4 0
      UAS: 32 0
      Total time = 22 hours 30 min 12 sec
      SF = 4762680
      CRC = 93
      LOS = 4
      LOF = 0
      ES = 51
      Latest 1 day time = 22 hours 30 min 12 sec
      SF = 4762680
      CRC = 93
      LOS = 4
      LOF = 0
      ES = 51
      Latest 15 minutes time = 12 sec
      SF = 706
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52989
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 3
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 1
      LOS = 0
      LOF = 0
      ES = 1
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0

      As I say, I'm no expert, but I can see there are quite a few reported errors?

      Can anybody help me, please? What should I do now?

      Thank you,

      Andy


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: Wireless connections dropping every few minutes

      Your router stats have nothing to do with your wireless connection to the router. They refer to the connection between the router and the exchange equipment. Your line errors are low in any case.

      You've already described the problem and the cause - you have a poor wireless signal quality (not the same as wireless signal strength).

      Have a look at the wireless forum for info. Basically you need to experiment with small changes to the router/aerial orientation and more importantly, wireless channels. Also, look for other devices interfering such as dect phones, baby monitors etc. In the end though, wireless is rarely a good performer.

     

     

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