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    Unable to recover router after firmware update failure

    This is a discussion on Unable to recover router after firmware update failure within the Sky Router forums, part of the Sky Broadband help category; Originally Posted by IAmNotTheEnemy and you wonder why it's against T&C's of service.....tut tut...... is that directed at me ? ...

    1. #11
      mrlol's Avatar
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      Re: Unable to recover router after firmware update failure

      Quote Originally Posted by IAmNotTheEnemy View Post
      and you wonder why it's against T&C's of service.....tut tut......
      is that directed at me ?

      if so i suggest you re-read my post. Its a 2nd hand sky router, there are no T&Cs that apply. and even if they did, it has everything to do with them wanting to control what you do and dont have acess to in the control pane, and nothing to do with the fact that netgears software doesnt work properly.
      Last edited by mrlol; 22-10-07 at 04:29 PM.


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    3. #12
      IWasNotTheEnemy's Avatar
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      Re: Unable to recover router after firmware update failure

      i meant it in general to everyone as flashing the router (regardless of it being 2nd hand - in which case you shouldn't even have it as they should be returned to Sky when a replacement is sent) is against T&C's of service and so shouldn't be used for another service or given to anyone who isn't the account holder...
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    4. #13
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      Re: Unable to recover router after firmware update failure

      Quote Originally Posted by IAmNotTheEnemy View Post
      i meant it in general to everyone as flashing the router (regardless of it being 2nd hand - in which case you shouldn't even have it as they should be returned to Sky when a replacement is sent) is against T&C's of service and so shouldn't be used for another service or given to anyone who isn't the account holder...
      We're not back on this isuue again are we ?

      You are right to warn Sky users of the dangers of reflashing.

      But if the router has been sold by a previous user who has left Sky (after all, the contract states that the router becomes the property of the subscriber) what happens after that is no business of Sky's.

      Attempts to to interfer with e-bay sales of routers via some spurious claim over the Linux code contained therein are being ignored by e-bay -- and would likely end up in court as per the case being brought against Autocad by a customer in the USA.

    5. #14
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      Re: Unable to recover router after firmware update failure

      It's not the GPL'd code that is a cause for concern as much as the proprietary code on the router. I've got three routers - two were sent to me as part of the provisioning process and one sent as a replacement before I realised that Sky routers don't actually work properly. I've never been asked to send any of them back, but I wouldn't sell one unless I'd reflashed it first because otherwise I'd be breaking the terms of the software licence.

    6. #15
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      Re: Unable to recover router after firmware update failure

      im not trying to start up the argument again, but there are people here that bodge up a flash and then try and call Sky for a replacement which is just plain cheeky!!

      and in each replacement sent there should be a returns address - if not then your lucky!! lol!!
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    7. #16
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      Re: Unable to recover router after firmware update failure

      I got the sheet of paper with the return address label on it. There's a section on that sheet that says:
      To report a fault please call us on 08702 43 50 00. If the fault cannot be remedied over the phone we can arrange for a replacement product to be sent to you. This does not affect your statutory rights.
      Nothing about having to return the defective item. In fact, the form seems to suggest that it's only for returning equipment that you want a refund on (say if you decide to cancel during the 8-day period), or for WEEE directive disposal/recycling.

    8. #17
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      Re: Unable to recover router after firmware update failure

      When I had my first defective router replaced I was told by the T3 bod that authorised it that it must be returned within 6 months, or a charge would be made. I returned it almost immediately and am still waiting for an acknowledgement. As I have said before, if you get a replacement for something you have purchased, it is not usually sent until the defective one is received by the supplier. Sky do not appear to be insisting on this at the moment, much to their cost. One day their auditors may catch up and a lot of people may be hit with bills for non-returned routers.

      TomD


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    9. #18
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      Re: Unable to recover router after firmware update failure

      It probably costs more in terms of return postage, testing, refurbishment or disposal, than it does to let the customer dispose of the defective router themselves. I can quite understand why Sky aren't making much of an effort to get these routers back.

      Of course, auditors may take a different view, but unless Sky has been consistently telling people that they have to return their defective routers or they'll be charged, it will be very difficult to enforce a charge. Clearly they haven't been saying this to customers on a consistent basis.

    10. #19
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      Re: Unable to recover router after firmware update failure

      well, i always say there's a freepost address to return the defective router back to Sky (and all calls are recorded) so no one has an excuse when ive replaced one!! lol!!
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