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    PPPoE to PPPoA - How to change ?

    This is a discussion on PPPoE to PPPoA - How to change ? within the Sky Router forums, part of the Sky Broadband help category; Hi All, Hope you can assist me I am actually enquiring for a friend who is a Sky Subscriber but ...

    1. #1
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      PPPoE to PPPoA - How to change ?

      Hi All,

      Hope you can assist me

      I am actually enquiring for a friend who is a Sky Subscriber but
      has lost broadband connectivity.

      Sky support have done numerous checks to the point of sending him
      a replacement router but he still cannot connect.

      Their latest suggestion is that he is connecting using PPPoE protocol
      and should connect via PPPoA.

      As he has limited technical knowledge, he asked me if I could help.

      To be truthful, this is also new to me so i'm somewhat confused
      as to how to interpret Sky's suggestion and what next steps to take.

      Apparently his line into the house is O.K but his PC (running Windows
      XP Pro) isnt communicating with the router.

      Anyone out there have an idea of how we would go about making these
      changes ?

      Many Thanks
      Matt

      (P.S I am considering the Sky Phone/Broadband/ TV package so this site
      is proving invaluable for background gathering).


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    3. #2
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      Re: PPPoE to PPPoA - How to change ?

      Unless he has messed about with the router by flashing the firmware, there is no way this could happen. This setting is in the basic settings of the router which are not available to users. I am surprised Sky CS even suggested this, as they must know the user has no access to it.

      I would suggest the settings or hardware in his PC is causing the problem. The most likely being incorrect network drivers or firewall settings. Have a look at my suggestions in THIS post.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: PPPoE to PPPoA - How to change ?

      Thanks for the reply and link to your earlier thread.

      Is good to know that this PPPoE to PPPoA isnt usually possible.

      Will review the Network adaptor & Firewall status/settings as suggested

     

     

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