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    sky router

    This is a discussion on sky router within the Sky Router forums, part of the Sky Broadband help category; can some one please help me with this anoying router i am suppose to recive 13mb and the router shows ...

    1. #1
      pctech's Avatar
      pctech is offline Sky User Member
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      Unhappy sky router

      can some one please help me with this anoying router
      i am suppose to recive 13mb and the router shows 9mb yet when i run difrent speed test i only ever get 6mb and lower. i have spoken to sky several times to be told i am reciving betwen 9 and 12mb yet when downloading i know for a fact im not.
      i have tryed difrent cables and even tryed the wireless which is worse
      my router is the Sky router DG834G.
      i tryed to flash the router with new firmware but had no luck iv trued to use the recovery tool and it wont work either it finds my wirless adaptor but not my ethernet card which is very odd. any help would be gratfull


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    3. #2
      Saturday's Avatar
      Saturday is offline Sky User Super Mod
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      Re: sky router

      Why have you come to the conclusion that the router is at fault?

      You seem to be confused. Router sync speed and connection throughput are not the same thing. Many factors influence sync, such as line length and condition, many more factors influence throughput such as line condition (again), wireless performance, server load, PC settings etc - the list is quite long.

      Can I respectfully suggest you spend a little time reading the stickies on the forum. You'll find them a wealth of information. The first sticky in my signature would be a good starting point, then maybe the second followed by the router stats forum and the cabling and faceplate forum.

      Whatever problem you think you have, flashing the router with another firmware isn't likely to solve it.

    4. #3
      pctech's Avatar
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      Re: sky router

      Quote Originally Posted by Saturday View Post
      Why have you come to the conclusion that the router is at fault?

      You seem to be confused. Router sync speed and connection throughput are not the same thing. Many factors influence sync, such as line length and condition, many more factors influence throughput such as line condition (again), wireless performance, server load, PC settings etc - the list is quite long.

      Can I respectfully suggest you spend a little time reading the stickies on the forum. You'll find them a wealth of information. The first sticky in my signature would be a good starting point, then maybe the second followed by the router stats forum and the cabling and faceplate forum.

      Whatever problem you think you have, flashing the router with another firmware isn't likely to solve it.
      many thanks for your reply
      i have tested my phone sockets and so on and have moved the router a few times. i did read the stickies on the forum mate.
      i have a deploma in networking and i have used an adsl modem/router on this line befoure using sky and i did get very close to what was being supplyed by bt which was 8 mb i got 7mb which isnt bad. im just a little confused as to why sky are saying i am reciving betwen 9mb and 12 when the router shows its only ever recevd 9mb. i do apreciate your coments but trust me i have checked and double check just in case i have missed something but one again thanks

    5. #4
      reddwarfcrew's Avatar
      reddwarfcrew is offline Sky User Moderator
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      Re: sky router

      if you have read all the forums and stickies, then please post your full router stats.

    6. #5
      MrStabby's Avatar
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      Re: sky router

      Quote Originally Posted by pctech View Post
      i have a deploma in networking
      Deplomas are overrated, if you had a diploma you'd be able to fix it

    7. #6
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      Re: sky router

      well i agree deplomas are overated m8 thats why im on here asking for help
      i never said i know it all did i my skills lie with hardware not with networking i did the deploma before moving in to the a+ but thanks for your coment it was very helpfull

    8. #7
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      Re: sky router

      Well, first things first, bung the DSL filter into your BT Test socket and get your ethernet port working. Wireless is a speed killer.
      Then post your stats.

    9. #8
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      Wink Re: sky router

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 56796 100171 0 62 1647 22:44:17
      LAN 10M/100M 43144 24611 0 633 35 22:45:38
      WLAN 11M/54M 60709 34947 0 1047 41 22:45:28


      ADSL Link Downstream Upstream
      Connection Speed 9532 kbps 764 kbps
      Line Attenuation 41.5 db 22.5 db
      Noise Margin 7.6 db 11.5 db

      im just in from work mate but thanks for taking the time to give me some help

    10. #9
      pctech's Avatar
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      Re: sky router

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: FAST, Upstream rate = 764 Kbps, Downstream rate = 9532 Kbps
      Link Power State: L0
      Mode: ADSL2+
      Channel: Fast
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 7.3 11.5
      Attn(dB): 41.5 22.5
      Pwr(dBm): 1.3 12.4
      Max(Kbps): 9740 864
      Rate (Kbps): 9532 764
      G.dmt framing
      K: 47(0) 24
      R: 6 16
      S: 1 8
      D: 0 8
      ADSL2 framing
      MSGc: 62 68
      B: 46 23
      M: 1 8
      T: 6 1
      R: 6 16
      S: 0.1572 7.7037
      L: 2697 216
      D: 256 8
      Counters
      SF: 5268706 5268704
      SFErr: 2596 1
      RS: 2149632256 44783984
      RSCorr: 2004222 55
      RSUnCorr: 713470 0

      HEC: 1302 0
      OCD: 262 0
      LCD: 0 0
      Total Cells: 1898912594 152259751
      Data Cells: 3014201 205906
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 392 1
      SES: 226 0
      UAS: 14 3939
      Total time = 23 hours 28 min 26 sec
      SF = 5268706
      CRC = 2596
      LOS = 1062
      LOF = 0
      ES = 392
      Latest 1 day time = 23 hours 28 min 26 sec
      SF = 5268706
      CRC = 2596
      LOS = 1062
      LOF = 0
      ES = 392
      Latest 15 minutes time = 13 min 26 sec
      SF = 50315
      CRC = 2
      LOS = 1
      LOF = 0
      ES = 3
      Previous 15 minutes time = 15 min 0 sec
      SF = 56114
      CRC = 0
      LOS = 3
      LOF = 0
      ES = 3
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 56114
      CRC = 5
      LOS = 2
      LOF = 0
      ES = 4
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 56176
      CRC = 2
      LOS = 2
      LOF = 0
      ES = 4
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 56114
      CRC = 3
      LOS = 0
      LOF = 0
      ES = 2

      this is my more detailed one sorry for the delay

    11. #10
      reddwarfcrew's Avatar
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      Re: sky router

      Your attenuation would suggest that the maximum you could get is 8-9Mb, so you are at that limit.

      Your actual download speed will be around 70-80% of your sync rate, which would be 6.5Mb max.

     

     
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