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    speed and disconnections

    This is a discussion on speed and disconnections within the Sky Router forums, part of the Sky Broadband help category; i am new here so be helpful to me. my netgear router drops from time to time, i switch off ...

    1. #1
      colinwarren's Avatar
      colinwarren is offline Sky User Member
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      Question speed and disconnections

      i am new here so be helpful to me. my netgear router drops from time to time, i switch off the power and all goes well after powering up. i have gone onto the netgear site and used one of the suggestions regarding setting up the router as in changing channels and speed has noticably increased. i am on the max package. the netgear site says download speed is 2831 kbps. firmware version is V1.02.28

      LINE ATTUATION = 52.5db downstream 32.7db upstream

      NOISE MARGIN = 6.9db downstream 9.5db upsstream

      is this acceptable, as i am only 1.5km from exchange or can anyone point me in the right direction and post some idiot proof steps so that i can feel that all is well.
      thanks


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    3. #2
      Metro Wolf's Avatar
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      Re: speed and disconnections

      try this:

      http://www.skyuser.co.uk/forum/techn...matically.html

      The Mossywell solution seems to work for everyone else - we all seem to suffer from dropouts from the router but this fixes them.

      Look at the first post - it contains a link to download the latest version.

    4. #3
      Koala5's Avatar
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      Re: speed and disconnections

      Read the stickys on disconnections and also the pages on router stats, there are lots of fix's, the bounce utility is just a work arround which reboots the router when it slows down, not realy a fix.

    5. #4
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      Unhappy Re: speed and disconnections

      Quote Originally Posted by Metro Wolf View Post
      try this:

      http://www.skyuser.co.uk/forum/techn...matically.html

      The Mossywell solution seems to work for everyone else - we all seem to suffer from dropouts from the router but this fixes them.

      Look at the first post - it contains a link to download the latest version.
      I am having awful trouble with disconnections from my PC - tried to download this but got 'file corrupt' both times. My PC will cut off sometimes after just 5 mins or if I'm lucky 1 hour. What's going on? I have been paying for Skly Max for 2 months now. Disillusioned.

    6. #5
      Sky_Surfer's Avatar
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      Re: speed and disconnections

      have u tried Upnp turned off on your router?

      Might be worth posting your detailed stats so those that know about line errors etc can help you diagnose you problems


    7. #6
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      Unhappy Re: speed and disconnections

      Quote Originally Posted by Sky_Surfer View Post
      have u tried Upnp turned off on your router?

      Might be worth posting your detailed stats so those that know about line errors etc can help you diagnose you problems
      What is Upnp and where is it on router? Also where do I ger stats from - sorry -new to detail of all of this.

    8. #7
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      Re: speed and disconnections

      uPNP is on the front paqe of the router menu and has a known bug which causes disconnects, so you need to turn it off. To get to router menu type 192.168.0.1 into explorer, then user : admin password : sky.
      Also your snr at 6.9 is lowish! if it drops below 6 you are likely to disconnect, this can happen in the evenings when more people are on the network. You could use this Sky Netgear DG834GT utility version 0.4 to extract your detailed stats post them here and we will se if there are any obvious problems.

    9. #8
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      Re: speed and disconnections

      Quote Originally Posted by Koala5 View Post
      uPNP is on the front paqe of the router menu and has a known bug which causes disconnects, so you need to turn it off. To get to router menu type 192.168.0.1 into explorer, then user : admin password : sky.
      Also your snr at 6.9 is lowish! if it drops below 6 you are likely to disconnect, this can happen in the evenings when more people are on the network. You could use this Sky Netgear DG834GT utility version 0.4 to extract your detailed stats post them here and we will se if there are any obvious problems.

      I'm not sure if this is what you mean.
      System Up Time 02:38:00
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 14754 19880 0 216 1798 02:36:22
      LAN 10M/100M 20816 15609 0 1854 258 02:37:58
      WLAN 11M/54M 325 0 0 8 0 02:37:48


      ADSL Link Downstream Upstream
      Connection Speed 3520 kbps 768 kbps
      Line Attenuation 62.0 db 31.5 db
      Noise Margin 7.6 db 8.0 db

      Thanks for trying to help

    10. #9
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      Re: speed and disconnections

      Nearly! thats the basic stats, to get your details stats click on the link I provided above, it should open a window, then click on "get detailed stats" you will then be presented with a blank page, hit the backpage button to go back to the first screen you saw, then click "download netgear cfg file" then open it with wordpad.

      Oh somewhere during that proceedure it will also ask for the router password.

    11. #10
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      Re: speed and disconnections

      Quote Originally Posted by Koala5 View Post
      Nearly! thats the basic stats, to get your details stats click on the link I provided above, it should open a window, then click on "get detailed stats" you will then be presented with a blank page, hit the backpage button to go back to the first screen you saw, then click "download netgear cfg file" then open it with wordpad.

      Oh somewhere during that proceedure it will also ask for the router password.
      Thanks - done it - also have turned off the Upnp or whatever it was called. Let's hope this helps.

      /usr/sbin/adslctl: ADSL driver and PHY status
      Status: Showtime Channel: INTR, Upstream rate = 768 Kbps, Downstream rate = 3520 Kbps
      Link Power State: L0
      Mode: G.DMT
      Channel: Interleave
      Trellis: ON
      Line Status: No Defect
      Training Status: Showtime
      Down Up
      SNR (dB): 6.9 8.0
      Attn(dB): 62.0 31.5
      Pwr(dBm): 18.8 12.5
      Max(Kbps): 4096 896
      Rate (Kbps): 3520 768
      G.dmt framing
      K: 111(0) 25
      R: 16 16
      S: 2 8
      D: 64 8
      ADSL2 framing
      MSGc: 1 1
      B: 111 25
      M: 2 8
      T: 1 1
      R: 16 16
      S: 2.1428 8.6153
      L: 896 208
      D: 64 8
      Counters
      SF: 1123240 1123238
      SFErr: 58 84
      RS: 38190184 9547523
      RSCorr: 8819338 22054
      RSUnCorr: 757 0

      HEC: 55 46
      OCD: 0 0
      LCD: 0 0
      Total Cells: 158521782 0
      Data Cells: 394339 0
      Drop Cells: 0
      Bit Errors: 0 0

      ES: 70 0
      SES: 57 0
      UAS: 20 0
      Total time = 5 hours 18 min 42 sec
      SF = 1123240
      CRC = 58
      LOS = 86
      LOF = 0
      ES = 70
      Latest 1 day time = 5 hours 18 min 42 sec
      SF = 1123240
      CRC = 58
      LOS = 86
      LOF = 0
      ES = 70
      Latest 15 minutes time = 3 min 42 sec
      SF = 13115
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      Previous 15 minutes time = 15 min 0 sec
      SF = 52930
      CRC = 28
      LOS = 15
      LOF = 0
      ES = 11
      Previous 1 day time = 0 sec
      SF = 0
      CRC = 0
      LOS = 0
      LOF = 0
      ES = 0
      15 minutes interval [-30 min to -15 min] time = 15 min 0 sec
      SF = 52931
      CRC = 4
      LOS = 7
      LOF = 0
      ES = 5
      15 minutes interval [-45 min to -30 min] time = 15 min 0 sec
      SF = 52930
      CRC = 0
      LOS = 4
      LOF = 0
      ES = 3
      15 minutes interval [-60 min to -45 min] time = 15 min 0 sec
      SF = 52931
      CRC = 9
      LOS = 1
      LOF = 0
      ES = 7

     

     
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