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    Home Network help

    This is a discussion on Home Network help within the Sky Router forums, part of the Sky Broadband help category; Hi everyone, im new here and looking for some advice. Have spent the entire day since 9 am trying to ...

    1. #1
      Richydj's Avatar
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      Home Network help

      Hi everyone, im new here and looking for some advice. Have spent the entire day since 9 am trying to sort this on the phone to various tech supports and had no sucess... nearly ready to leap from an upstairs window!!!
      I was a NTL customer and had the following set up:
      My modem was upstairs connected to a WIFI router (DLINK) which in turn served my WIFI laptop and my PC (connected by ethernet to the router) and my printer, (connected to a DLINK print server, which was connected via ethernet to to router also)
      Meaning i could acess the internet on the PC and on my Laptop, print from ym Laptop or PC to the printer and also access shared folders on my PC and vice versa on my laptop...

      I recently changed to SKY and my router arrived, i have been waiting to hear about my phone line which was due to be active on the 10th, i hadnt heard anything so this morning i rang SKy i was told my line became active yesterday, but hadnt had a confirmation letter, nor had the set up disk arrived.
      The lady said that i could now connect and she would put me through to tech support to help me. it was very simple to connect to the internet on both my laptop and PC... however i have not been able to print from either computer, i can see the Print server, its being reconised but it wont print anything, after many many calls to D LINK tech support, i think .. think this is solved now. However im still not able to see the shared folders on my PC or my laptop from the opposite machine.
      Ive ran the network set ups on each machine, made sure the names are the same and everything, im not very technically minded , ive even been down to PC world to ask there, they said to run the wizard, which i have, ive spend hours on the phone to tech support who ended up running me through the internet connection set up because they didnt understand what i was talking about, totall wasted 40 minutes!
      Now they tell me they cant advise me on this!
      I just want everything to be how it was before i pluigged this damn thing in ... Really stressed and totally wasted the whole day trying to get this set up.. so any help any one can give would be great!
      some one suggested something about pinging but im not sure how this works!

      p


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    3. #2
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      Re: Home Network help

      in addition to above i now have the computers pinging each other , after making them trusted zones in Norton ... however i still cant file share!>!>!

      says i dont have permission when i click on the icons ... any ideas, ?

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      Re: Home Network help

      afaik you will need to be logged on as an administrator and then if you right click on the folder and then click sharing, it should in there.

      On the other machine to look at that you will need to mapwork the network drive iirc.

      Someone will be along to help you soon.




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      Re: Home Network help

      If your PCs were already set up to use the Print server, I don't think anything should have had to be changed on them to work on another router. What will be necessary is resetting the print server so that it connects to the Sky router. It may still be looking for your old one. Try resetting it and it should search for the new connection. Open the routers setting page and click on 'Attached devices', do you see your PCs and printer listed? If so try pinging the servers address from both your PCs.

     

     

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