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This is a discussion on Router problem within the Sky Router forums, part of the Sky Broadband help category; Hi all Have been lurking as aguest up until now. Lots of helpful info so thanks to all. I was ...
- 07-09-06, 08:43 AM #1
Have been lurking as aguest up until now. Lots of helpful info so thanks to all.
I was activated yesterday but i can't connect. My old ISp is definately gone and Sky have confirmed my SKyBB was activated.
But when i go through the setup procedure, the screen just says i'm not quite ready to get online yet (even after i was definately activated). The correct lights are on and whether i use wireless or ethernet cable result is the same - no connection.
I've used my old netgear psu/cables and also tried the new ones supplied by sky and connected via different phone sockets, none work.
I also tried connecting direct to the router using 192.168.0.1 (as this is the same as my old router) and couldn't access the setup screens (which to me suggests a problem with the router itself)
Sky have been their typical tech support help - i.e. not at all.
Their best suggestion is reset the router using a pin in the reset button and call them again if it doesn't work
Anyone else got any suggestions for me to try when i get home tonight, or do i just have a dud router?
Don't like being without BB at home (amazing how dependent on it you get)
- 07-09-06, 09:15 AM #2
Instead of the usual first support question "is it plugged in?" (Yes, I was asked that by Sky, I think we should start using "do you have a firewall?"
Seriously, do you have a [software] firewall? If so, does disabling it make any difference? Can you at the very least access 192.168.0.1 when firewall is disabled?
- 07-09-06, 09:59 AM #3
What does the Router Status show:
Is it showing as connected, is it sync'ing, are you getting an IP.
Is the "i" light lit on the router?
- 07-09-06, 10:35 AM #4
- 07-09-06, 10:56 AM #5
To GPKing - I use the Windows XP firewall. I'll try turning it off tonight.
To Ratti3, can't access the router config page you linked to - it just comes up as the normal page not avilable. Was able to access this fine on my old DG834 router that was plugged in until yesterday morning. the lights on the sky router are the ones that the picture on the cd says should be on (and are the same as when i used my old router)
To anniebrion - will check on the proxy issue when i get in.
My DG834 was working fine until Tiscali was switched off, i changed no settings on my computer manually - unless the sky disc changed something. (I only used the sky disc cos 192.168.0.1 wasn't accessing the router admin)
Only other possibly relevant info is i use Sophos Anti-virus (we get a licence to use this from my work) which updates automatically and i'm using IE7 beta. Could either of these be affecting it?
I double checked all my connections and even plugged my old router in - for which i can still access the admin page via 192 etc. so i'm sure its not cables or the wireless of my pc and laptop.
I'm just trying to get as much info to test as much stuff as i can when i get in - as obviously i can't access internet at home - as i can't get into sky
Thanks for the suggestions, keep em coming if you've got any
- 07-09-06, 11:48 AM #6
Ok, I have an update - Luckily my husband had to go home to sort out the plasterer that was there. So he's tried turning off xp firewall and checking "use proxy" is unchecked. Still not working.
Have also tried resetting router using a pin as suggested by sky, and no better.
Am really starting to lean towards faulty router.
- 07-09-06, 12:58 PM #7
Your not using static IP addresses are you?
Right click Network Places select properties.
Right Click the LAN and select properties. Select TCPIP and select properties. Is it set to DHCP
Also could you do an IPCONFIG/ALL in the CMD prompt and paste it here.
- 07-09-06, 01:19 PM #8
I shouldn't be using static Ip addresses, but will check this evening.
How do i do a "IPCONFIG/ALL in the CMD prompt"? is that start, run, cmd, IPCONFIG/ALL ?
Really appreciate help from you all. Far more use than sky are.
Last edited by tripodjw; 07-09-06 at 01:19 PM. Reason: correct speeeeeeelling (grin)
- 07-09-06, 01:26 PM #9
That is correct.....
(notice the space after IPCONFIG)
- 07-09-06, 01:28 PM #10