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    Router Warranty

    This is a discussion on Router Warranty within the Sky Router forums, part of the Sky Broadband help category; I have my Router on 24/7 and it runs very hot,should it be turned off every now and then ?? ...

    1. #1
      Richardod's Avatar
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      Router Warranty

      I have my Router on 24/7 and it runs very hot,should it be turned off every now and then ??
      It does make me wonder what sort of lifespan it will have and what if any warranty Sky give with them.
      Can anyone tell what happens if they break down and if I will be entitled to a replacement free of charge

      Thanks for any answers


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    3. #2
      Tezcatlipoca's Avatar
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      Re: Router Warranty

      How hot is "very hot"?

      They do tend to run hot.


      They're meant to be left on 24/7.... "always on" etc........Nothing wrong with turning it off when not in use though.


      Sky give you a one year warranty on the router.

    4. #3
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      Re: Router Warranty

      Quote Originally Posted by Tezcatlipoca View Post
      How hot is "very hot"?
      Well a lot hotter than my old Linksys one thats for sure.
      So I take it if they go wrong after a year Sky will expect you to carry on using their router and pay for a replacement

    5. #4
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      Re: Router Warranty

      Possibly, but that's the same wherever you get a router from.

      Try standing it on its little plastic feet type things, mine runs fine like that.




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    6. #5
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      Re: Router Warranty

      As newsreader says, use the feet but put it long ways up, this will ensure a better airflow around the router. Mine is on 24/7 and is stood upright.

    7. #6
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      Re: Router Warranty

      So I take it if they go wrong after a year Sky will expect you to carry on using their router and pay for a replacement
      Possibly, but that's the same wherever you get a router from.
      That is not really the case, most ISPs do not insist that you use a router supplied by them and if it fails out of warranty, you can replace it with what you want. This is not so in the case of Sky. It is possible that in the event of a replacement being required outside the warranty period, Sky could charge what they want for it. I don't think this is covered in the T&Cs, maybe someone could find out what the actual position is? It would be useful to know.

    8. #7
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      Re: Router Warranty

      From sky BB site:

      Sky.com - Customer Support>Broadband>Equipment

      + How much will the router cost to replace if out of warranty?
      - A replacement router will be free of charge.
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    9. #8
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      Re: Router Warranty

      Quote Originally Posted by Isitme View Post
      That is not really the case, most ISPs do not insist that you use a router supplied by them and if it fails out of warranty, you can replace it with what you want.
      Sorry this arguement is flawed. If you buy a router to use on any other ISP, and it goes wrong after 12 months, you would still have to buy another one.

      As for only using the Sky one, that's in the terms and conditions when you sign up to Sky. You choose at that point whether or not to accept them. Sky do not force you to do anything.

      They state that you have to use their router for Sky Broadband, I would imagine to cut down on all their CS Agents having to learn all possible configurations.

      If you really do not want to use the Sky router, then why sign up to Sky?

      I do however accept that things break and that they are probably not the most reliable of routers to use, but hopefully the issues that this router experiences will be ironed out.

      However when people can get free broadband or pay tops 120.00 a year for it, (unless you are on Connect) then you could afford to buy a replacement Sky router from the savings you would have made from your previous ISP. (That's of course if it goes wrong after 12 months)

      I had a Netgear D834GT for about 2 years prior to getting the Sky version, and never had a problem with it. Technology is prone to breaking down, its part of the lifestyle that we dictate to. We always want better than what we had before.




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    10. #9
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      Re: Router Warranty

      Quote Originally Posted by Lazarus View Post
      Thanks for that, we know that no other ISP will do that. Sky are obviously setting the standard for how broadband should be.




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    11. #10
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      Re: Router Warranty

      @Newsreader
      I am afraid you have got me wrong, I am in no way criticising Sky. I simply wanted to know what happens if the router fails in these circumstances. Lazarus has answered my query very effectively and I agree with you that this is very forward looking on Sky's part. One more reason for recommending Sky to more of my friends.

      I am now off to try and flash my router, as mentioned in the router section. Hopefully, I will be back on line with it fairly soon.

     

     
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